Procore Support Specialist

E2 Optics•Denver, CO

9d•Hybrid

About The Position

Why E2 Optics? E2 Optics is an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution. We are one of the fastest-growing and most stable companies at the core of the tech industry, powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow. At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities. Collaboration is in our DNA—we believe in lifting each other up, mentoring with purpose, and celebrating every win. If you’re looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America’s largest and fastest-growing tech integrators and help us shape what’s next.

Requirements

High School Diploma or GED required
Degree or coursework in Construction Management, Business Administration, or related field (or equivalent experience)
Background in business technology, software support, database management, or general platform administration.
Basic data entry or database management experience
Exceptional Detail Orientation: High precision in data entry and user provisioning is critical
Customer Service & Troubleshooting: Excellent communication and patience when assisting field and office users with technical platform issues
Tech-Savvy & Adaptable: Quick to learn cloud-based platforms and proficient with Microsoft Office Suite (especially Excel for data formatting)

Nice To Haves

1+ years of experience utilizing Procore in an operational capacity is preferred
Procore Certification(s) (e.g., Procore Certified: Associate, Core Tools) is preferred but can be completed upon hire

Responsibilities

Onboard new users to Procore and assign standard roles and permissions based on company and project templates
Process user departures by removing platform access promptly
Push new projects to the portfolio
Update the cost catalog and maintain vendor lists with accurate pricing data
Collaborate with preconstruction, estimating, and procurement teams to standardize parts lists, material descriptions, and unit costs
Input and manage routine bulk data updates while preserving data integrity
Assist with document control task within the platform
Provide first-line technical support to internal teams and field users
Troubleshoot routine login issues
Escalate complex bugs and system errors when necessary
Manage and track end user training
Deliver training sessions and distribute user guides and SOPs to team members
Enforce company policies regarding data privacy and platform security
Follow safe work practices in accordance with company and client worksite policies
Promote Core Values to foster and safeguard family-centric culture