System Performance Coordinator II

Paratransit • Sacramento, CA

12d

About The Position

Paratransit, Inc. is hiring a full-time Systems Performance Coordinator to support scheduling and dispatch operations. The role helps ensure transportation services are planned efficiently, schedules are accurate, and passengers receive the transportation they need. The position works closely with the Director of Service Performance to schedule transportation services and driver break events. The regular schedule is Monday through Friday between 5:30 a.m. and 6:30 p.m., with a one-hour meal period, for a total of 40 hours per week. The starting pay is $21.50 per hour. Applications are accepted until the position is filled.

The position requires a dependable, organized, detail-oriented person comfortable working in a fast-paced transportation environment. It involves working independently, meeting strict deadlines and service requirements, and supporting passengers, clients, and partner organizations. Applicants must pass a pre-employment drug test, including for marijuana, and successful applicants must provide proof of eligibility to work in the United States.

Requirements

• Two years of experience in transportation dispatching, scheduling, reservations, or a related field is preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to learn and effectively use computerized scheduling programs and methods.
• Ability to type accurately at a rate necessary for successful job performance.
• Ability to learn and effectively operate two-way radio and telephone communication equipment.
• Ability to learn and apply designated communication methods, techniques, and codes.
• Ability to read and interpret road maps, including online mapping systems.
• Ability to perform basic mathematical calculations quickly and accurately.
• Strong organizational and time-management skills.
• Ability to prioritize multiple assignments and meet strict deadlines.
• Ability to understand, relay, and follow oral and written instructions in English.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and the ability to find practical solutions when challenges arise.
• Ability to prepare accurate reports and correspondence.
• Must pass a pre-employment drug test, including marijuana.
• Must provide proof of eligibility to work in the United States.

Responsibilities

• Plan, organize, build, and modify transportation schedules.
• Build one-time schedules for bus routes and transportation services.
• Schedule staff to attend training meetings and other required activities.
• Provide dispatch support on a relief and as-needed basis.
• Receive, record, and relay passenger trip information.
• Maintain accurate and up-to-date client, passenger, and address information.
• Communicate with clients and partner organizations by phone and other communication methods.
• Monitor schedules and make adjustments when changes or challenges arise.
• Review work for accuracy and maintain quality control.
• Provide administrative support related to scheduling and dispatch operations.
• Work independently while meeting strict deadlines and service requirements.

Benefits

• Free Kaiser medical insurance for the employee.
• Mutual of Omaha dental insurance for the employee.
• Low-cost benefits for dependents.
• Vision, chiropractic, and life insurance.
• Voluntary benefits.
• Medical and dependent day care flexible spending accounts.
• 401(k) plan with an employer contribution after two years of service.
• Medical and dental benefits begin the first of the month after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed