Systems Operations Specialist

Nylas • Toronto, ON

2d • $80,000 - $120,000

About The Position

Nylas specializes in making it easier for developers to add email, calendar, and contact management features into their applications by providing APIs that streamline integration. The Company supports over 100,000 developers and collaborates with more than 900 companies globally, playing a pivotal role in how digital communication tools are built and utilized across various sectors. The Central Operations team is the operational backbone of the go-to-market organization, building and supporting systems, workflows, and processes for Sales, Customer Success, Marketing, Finance, and Product teams. As Nylas grows, the complexity of its business systems increases, and the Central Operations team partners across the company to improve workflows, maintain data, automate tasks, and ensure teams have the necessary tools. This role is for a Business Systems Operations Specialist to support and improve the operational systems behind the go-to-market organization, reporting to the Program Manager, Business Operations. The specialist will work across Sales, Customer Success, Marketing, Finance, and Product to maintain business systems, troubleshoot issues, improve workflows, and support daily operations. The ideal candidate enjoys problem-solving, learning new systems, process improvement, and cross-team collaboration, with opportunities to leverage automation and AI tools to reduce manual work and scale processes.

Requirements

• 3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.
• Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems.
• Experience creating or supporting workflows, automations, reporting, and operational processes.
• Strong analytical and problem-solving skills with the ability to troubleshoot issues across multiple systems.
• An understanding of data quality and how information flows between business applications.
• Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.
• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• A continuous improvement mindset with curiosity for learning new tools and technologies.

Nice To Haves

• Experience with Vitally, or similar Customer Success platforms.
• Experience with workflow automation tools such as Zapier, Make, n8n, Workato, or similar platforms.
• Familiarity with APIs, integrations, or low-code automation.
• Experience using AI tools such as ChatGPT, Claude, GitHub Copilot, or MCP-enabled tools to improve workflows or productivity.
• Experience with reporting tools such as Looker, Sigma, Tableau, or Power BI.
• Basic SQL knowledge.
• Experience supporting SaaS go-to-market organizations.

Responsibilities

• Support and maintain our go-to-market systems, including HubSpot, Vitally, and other operational platforms.
• Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
• Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams.
• Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
• Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics.
• Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
• Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.
• Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service.
• Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies.
• Assist with cross-functional operational projects that improve how teams work together and scale.

Benefits

• Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed