Systems Operations Manager

Wells Fargo & Company • Chandler, AZ

1d • Onsite

About The Position

Wells Fargo is seeking a Systems Operations Manager to lead a team responsible for key technology infrastructure within the Platform Front Line organization. This role is accountable for ensuring rapid, consistent recovery from production incidents and maintaining strong operational discipline as a guardian of production stability, including oversight of change readiness and operational risk management.

Requirements

• 6+ years of experience in technology infrastructure operations, production support, or systems engineering, or equivalent demonstrated through work experience, training, military experience, or education
• 3+ years of leadership or management experience in a production operations environment
• 3+ years' experience in incident management, recovery execution, and operational leadership in high-availability environments
• 2+ years' experience of demonstrated ability to lead teams during high-severity incidents and drive rapid restoration of services
• 3+ years' experience with change management processes and risk/control frameworks
• 3+ years' experience of proven ability to improve operational performance, including stability, consistency, and control adherence

Nice To Haves

• Experience managing large-scale infrastructure operations teams supporting enterprise platforms
• Strong understanding of L2/L3 support models and escalation management
• Experience driving operational excellence programs, including MTTR reduction and incident prevention
• Familiarity with monitoring, observability, and automation tools
• Experience supporting mission-critical environments in regulated industries
• Proven ability to lead global teams (onshore/offshore) and drive consistent execution
• Strong communication skills, with the ability to lead effectively during high-pressure situations

Responsibilities

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring
• Lead a 24x7 operations team, including on-call and incident response coverage
• Direct major incident management activities, ensuring timely resolution and clear executive communication
• Enforce change discipline, including pre-implementation readiness reviews and post-change validation
• Ensure compliance with enterprise operational, risk, and regulatory requirements
• Maintain documentation and evidence required for audit and control validation
• Partner across global teams to ensure consistent operational execution and coverage
• Drive a culture of accountability, urgency, and continuous improvement

Benefits

• Equal Opportunity Employer
• Focus on building strong customer relationships
• Strong risk mitigating and compliance-driven culture
• Accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• Adherence to Wells Fargo policies and procedures
• Timely and effective escalation and remediation of issues
• Sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements
• Emphasis on proactive monitoring, governance, risk identification and escalation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed