Operations Systems Manager
About The Position
The Operations Systems Manager leads the strategy, performance, and continuous improvement of the systems, data, and processes that enable core business operations. They are accountable for dependable delivery and operational excellence across Azenta’s operational systems. This role oversees a multidisciplinary team—including Business Analysts/Project Managers, UAT Specialists, and a Business Intelligence Developer—to ensure operational systems are stable, scalable, and aligned with organizational goals. A key responsibility of this role is to champion Lean principles through our systems, embedding Standard Work into system functionality, enabling structured problem solving through data, and leading waste reduction practices across all systems and operational workflows.
Requirements
- Bachelor’s degree in Business, Information Systems, Operations Management, or related field required.
- 5+ years of experience in operations systems or business analysis
- 3+ years of leadership experience managing technical or analytical teams.
- 3+ years experience with project management
- Proven success leading cross‑functional system implementations or enhancements.
- Strong understanding of operational workflows, system integrations, and data structures.
- Excellent project management, prioritization, and organizational skills.
- Ability to translate business needs into technical requirements.
- Strong communication and stakeholder management abilities.
- Proficiency with ERP, CRM, workflow tools, and BI platforms.
Nice To Haves
- Master’s degree or relevant certifications (Lean, Six Sigma, PMP, CBAP) preferred.
- VPM experience preferred
- Demonstrated experience applying Lean principles to improve processes and system workflows, preferred.
Responsibilities
- Own the roadmap for operational systems, tools, and workflows, ensuring alignment with business priorities and Lean operating principles.
- Lead system governance, change management, and release planning across all supported platforms.
- Partner with IT, Operations, and business leaders to identify opportunities for automation, process optimization, and digital transformation.
- Lead interactions with internal customers that utilize our systems to ensure balance between break-fix priority and enhancement activities.
- Oversee requirements gathering, process mapping, solution design, and documentation for system enhancements.
- Ensure projects are delivered on time, within scope, and aligned with operational and Lean efficiency goals.
- Drive cross‑functional alignment and communication throughout the project lifecycle.
- Lead planning, execution, and validation of UAT for all system changes.
- Ensure testing rigor, traceability, and documentation to maintain system quality and compliance.
- Oversee the development of dashboards, reports, and analytics that support operational decision‑making.
- Ensure data accuracy, consistency, and integrity across systems.
- Partner with stakeholders to define KPIs and deliver actionable insights that support Lean performance management.
- Identify process gaps, inefficiencies, and system pain points; lead initiatives to streamline workflows and improve user experience.
- Apply Lean tools such as value‑stream mapping, root‑cause analysis, and Standard Work to drive sustainable improvements.
- Ensure systems and processes scale effectively as the business grows.
- Hiring & Staffing Skills assessment Resource planning Competency based, quality hiring Effective on-boarding
- Collaboration Constructive conflict Appropriate follow-up Holds self and other accountable Builds relationships & partners across-functions Considers and communicates cross-functionally
- Communication to Inspire & Empower Regular meaningful communications Connection of department & individual purpose to strategic direction Follow-up to address obstacles
- Performance Management Reinforce behaviors that drive results Assess -right person in the right job Feedback/coaching Raising the bar; increasing contribution Address misaligned or misplaced talent
- Develop People Dialogue about skills & behaviors for success at Azenta Understanding employee aspirations Opportunities for experiential learning & growth Experience planning & delegate to develop
Benefits
- Base Compensation: $96,000.00 - $120,000.00
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
