Senior Manager, Growth Operations & Systems

Pearl Health

About The Position

As Senior Manager, Growth Operations & Systems, you’ll power Pearl Health’s commercial engine end-to-end—owning the systems, processes, and insights that drive growth from pipeline through long-term customer success, including territory planning, forecasting, contracting, and onboarding. You’ll go beyond traditional RevOps to connect Growth and Customer Success, building the infrastructure that enables smarter, faster execution across both pre- and post-sale. With broad scope and high ownership, you’ll partner cross-functionally to design and scale the systems that fuel our next phase of growth.

Requirements

5–7 years of experience in Revenue Operations, Customer Success Operations, Sales Enablement, GTM Systems, Systems Architecture, or Sales Operations, with ownership of both strategy and systems operations
Experience operating across the full commercial lifecycle (pre-sale and post-sale)
CRM systems thinker with advanced HubSpot experience (data models, workflows, integrations, dashboards); certifications a plus
Strong analytical and data modeling skills in Google Sheets or Excel, including building and validating compensation, forecasting, or client reporting models for leadership
Experience with contract lifecycle management platforms and scaling high-volume contracting operations (Ironclad, DocuSign preferred)
Experience supporting Customer Success or post-sale teams with reporting, renewals, or systems work, preferred
Experience in value-based care, ACO operations, or healthcare technology environments, preferred
Familiarity with CMS submissions or payer contracting workflows, preferred

Nice To Haves

HubSpot certifications a plus
Ironclad, DocuSign preferred
Experience supporting Customer Success or post-sale teams with reporting, renewals, or systems work, preferred
Experience in value-based care, ACO operations, or healthcare technology environments, preferred
Familiarity with CMS submissions or payer contracting workflows, preferred

Responsibilities

Design and implement CRM architecture (via HubSpot) improvements that increase efficiency across the Growth and CS orgs, including custom object design, workflow automation, and integration infrastructure
Build bulk contracting infrastructure for peak season in partnership with the broader Growth team
Define the systems integration roadmap: prioritize builds against team capacity and business need, and establish documentation standards (data dictionaries, admin SOPs, integration specs)
Stand up deal pipeline forecasting infrastructure and management dashboards
Lead the design of Growth-to-CS lifecycle processes
Partner with Data Science to formalize deal underwriting inputs and ACO submission workflows
Flex into post-sale operations as priorities require, supporting the CS team with reporting, re-contracting, and systems work
Define and maintain territory plans in partnership with Growth leadership
Own Chase List development, SPIFF planning, and pipeline generation strategy
Own our CRM system (currently HubSpot), including data architecture, data management, data governance, and system integrations
Build and maintain rep-level, region-wide, and executive reports and dashboards
Manage and own all on-going data quality and architecture improvement initiatives
Own the integration layer between our CRM, contracting system, and other internal Growth / Sales / CS systems
Manage external vendors on scoped technical builds, owning spec, onboarding, and handoffs
Own our contracting system (currently Ironclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting
Manage the full contracting process (from redline coordination to send for signature to submission) across both off-season and peak-season volumes (5–10/month scaling to 100+)
Extend CRM and reporting architecture to support post-sale use cases, including health scoring, churn risk signals, and CS-team activity tracking
Partner with Customer Success leadership to build and maintain client reporting infrastructure, including practice-level performance reporting, executive business reviews, and ad-hoc reporting workflows
Identify and close gaps in the post-sale tech stack, evaluating tooling and integrations as the CS function matures