Systems Operations Coordinator, Professional Development

Destinations International • Ashburn, VA

1d • Remote

About The Position

The Professional Development Systems Support Coordinator plays a key role in supporting the day-to-day operations and learner experience of Destinations International’s professional development programs. This position combines systems coordination, program support, and member interaction to help ensure a seamless, professional, and high-quality experience for participants, instructors, and stakeholders across a variety of learning programs and platforms.
The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple systems and moving pieces, while also bringing a strong customer service mindset and confidence communicating with members and partners. This role is not solely behind the scenes; success in the position requires responsiveness, professionalism, adaptability, and the ability to support others with both operational processes and day-to-day questions or challenges.

Requirements

• Bachelor’s degree or equivalent professional experience preferred
• 1–3 years of experience in a coordination, operations, administrative support, or customer-facing role preferred
• Experience working with databases, CRM/AMS platforms, LMS platforms, or other operational systems
• Comfortable learning and navigating multiple platforms, systems, and processes
• Strong member service mindset with professionalism, responsiveness, and follow-through
• Exceptional organizational skills with the ability to successfully manage competing priorities, deadlines, logistics, and operational details in a fast-paced environment
• Strong attention to detail with a high level of accuracy, consistency, and follow-through across systems, communications, and program operations
• Strong interpersonal and communication skills with a professional, service-oriented, and relationship-focused approach
• Comfort learning and navigating multiple platforms, systems, and operational processes
• Collaborative and adaptable approach to working across systems, teams, and priorities
• Thrive in a remote-first work environment
• Open to travel as needed for business-related events
• Committed to continuous cultural improvement, fostering positivity, respecting and trusting others, and demonstrating a strong drive for success.

Nice To Haves

• Familiarity with Impexium, Learning Builder, Trello, Elevate (Cadmium), and/or Thrive Credentialing (via Higher Logic) is a plus

Responsibilities

• Maintain and support professional development systems and program data across DI platforms, ensuring accuracy, organization, and a seamless learner experience.
• Coordinate updates and setup within the Association Management System (AMS), including CDME course events, educational credits, participant records, and related program information.
• Support webinar, micro-course, certificate, and online learning setup within DI learning platforms and systems.
• Ensure course access, participant functionality, and platform accuracy across professional development programs; troubleshoot issues and coordinate with vendors as needed.
• Assist with reporting, system updates, and data integrity related to DI professional development programs and platforms.
• Coordinate webinar scheduling, registration setup, communications, and operational logistics from start to finish.
• Collect, organize, format, and distribute speaker assets, course materials, and program resources across appropriate systems and platforms.
• Support the delivery of in-person and virtual professional development programs, ensuring materials, participant information, and logistics are accurate and prepared.
• Serve as the onsite registration lead for CDME courses and assigned DI events, providing participant and faculty support during program delivery.
• Travel approximately 4–5 times per year to support onsite CDME programs, the DI Annual Convention, and other assigned events.
• Partner with internal teams to support smooth, organized, and high-quality program operations.
• Provide responsive, professional support to members, instructors, and partners related to professional development systems, registration, course access, and program participation.
• Support learners and stakeholders with troubleshooting, navigation, and day-to-day questions across multiple platforms and programs.
• Build positive working relationships that reflect DI’s commitment to professionalism, responsiveness, and member experience.

Benefits

• Employee Paid Health Coverage
• Financial Wellness Programs, including retirement plans with employer contributions
• Flexible Work Environment: Embracing a remote-first approach with the necessary tools and support
• Generous Time Off
• Continuous Learning Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree