Systems Operations Controller (Data Processing Technician) (UMP)

State of Illinois•Springfield, MO

1d•Onsite

About The Position

The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates for the role of Systems Operations Controller. This position involves performing basic computer operating functions using operating system commands to monitor data processing environments for DoIT supported agencies. The role includes performing basic job control procedures, such as reviewing, researching, and analyzing job stream errors using Job Control Language (JCL). Additionally, the Systems Operations Controller will collaborate closely with technical personnel, including application and system programming staff, and production control daily to review and report on batch processing issues.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of high school.
Requires one (1) year of related data processing experience.

Nice To Haves

One (1) year of professional experience performing computer system operation functions including monitoring and troubleshooting of data processing environments using Job Control Language (JCL) and accessing and utilizing software such as Time-Sharing Options/Interactive System Productivity Facility (TSO/ISPF) within Rocket BlueZone Mainframe Display session.
One (1) year of professional experience monitoring multi-processing schedules and reporting system errors or abends to appropriate personnel.
One (1) year of professional experience identifying, researching, and resolving job stream or scheduling errors using Job Control Language (JCL), system commands, and documented procedures.
One (1) year of professional experience maintaining production logs, reports, or shift documentation in systems such as Enterprise Production Operations Suite (EPOS) Portal, or SharePoint.
Working knowledge of automated scheduling software such as CA-Scheduler, ZEKE, or similar tools to monitor multi-processing schedules, track batch job executions, and identify or report job abends and scheduling conflicts.
Working knowledge of an automated archival and report distribution software such as Mobius View/Document Direct, or similar solutions to access, review, and provide system reports and production documentation for operational logging and troubleshooting.
Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.
Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business owners, development teams, agency executives, supervisors, and others.

Responsibilities

Serves as a System Operations Controller for the Department of Innovation & Technology (DoIT) performing journey-level computer operator duties.
Uses basic operating system command vocabulary to monitor data processing environments, multi-processing schedules, and systems for assigned agencies.
Reports abends and system errors.
Performs job control procedures including review, research, and analysis to resolve scheduling or job stream errors using Job Control Language (JCL), available documentation, and procedures.
Assists and works closely with technical personnel, such as application and system programming and production control staff to review and report problems or errors with batch jobs and schedules, including performing problem resolution as directed.
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.