System Command Center Technician (Data Processing Technician)(UMP)

State of Illinois•Springfield, IL

9d•$4,272 - $5,641•Onsite

About The Position

This position serves as a Systems Command Center Technician on the evening shift for the Department of Innovation & Technology (DoIT) performing journey level enterprise system and network operations control work. In this role you will monitor, operate, and control systems and peripheral devices and environments to ensure appropriate availability and status resources. In addition, you will monitor various systems and contact on-call staff to resolve any unresolved issues, such as system and server failures.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of high school.
Requires one (1) year of related data processing experience.

Nice To Haves

One (1) year of professional experience monitoring enterprise mainframe computer systems in a large-scale, multi-platform environment, including overseeing system performance, availability, and resource utilization by operating, monitoring, or controlling enterprise computer systems through automated tools, z/OS system commands, and menu-driven mainframe operations.
Working knowledge of mainframe operational system commands, including stops and restarts, system IPLs, and online commands using automated processes, in accordance with established procedures and checklists.
Ability to clearly document incidents, actions, and resolutions, to compile and maintain accurate shift logs and to update tickets to support audit and compliance requirements.
Ability to monitor, analyze, and resolve system errors and interruptions, by applying standard operating procedures, written check-list procedures, and contacting on-call techs.
Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, and agency executives.

Responsibilities

Serves as a Systems Command Center Technician for the Department of Innovation & Technology (DoIT) performing journey-level enterprise system operations control work and computer control functions, including performing startups, shutdowns, system dumps (tasks, system, spool, etc.) and other functions for controlling a multi-processing computer environment.
Monitors mainframe systems and logs and responds to system issues to ensure appropriate availability of resources, including researching, resolving, and circumventing interruptions to processing components by following standard operational processes, procedures, and checklists.
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.