Systems Monitoring Analyst I

Katmai

2d•$42,000 - $50,000•Remote

About The Position

The Systems Monitoring Analyst I contributes to the operation and maintenance of an enterprise portal serving 1 million users. The role works with Information Architects, Senior Developers, Product Owners, and Creative Technologists to address user needs and deliver effective, functional solutions while maintaining design integrity across project phases. The position monitors enterprise systems, responds to alerts and incidents, supports troubleshooting and deployments, maintains issue records and performance documentation, and contributes to security and operating-system baseline activities. It is a full-time role in a remote work environment, although onsite work may be required. Work may include additional hours, weekends, night shifts, holidays, and participation in a 24/7 operational environment as needed.

Requirements

Bachelor’s degree in a related technical discipline is preferred; equivalent work experience will be considered.
Must have active CompTIA Security+ certification or be able to obtain and maintain it within two months of the first day of employment.
Must complete Salesforce Platform App Builder training and Trailhead training within two months of the first day of employment.
Exposure to source and artifact control and configuration management.
Relevant knowledge of current and emerging data center and infrastructure technologies.
Ability to determine appropriate strategies for recoverability and continuity of business operations.
Willingness to work weekends, night shifts, and in a 24/7 operational environment, including holidays as required.
Fluent in reading, writing, and speaking English.
Must be able to obtain and maintain a DoD security clearance and successfully pass a Tier 5 (T5) background investigation; U.S. citizenship is generally required.
Must obtain and maintain any necessary security access and/or background checks.
Ability to work additional hours as needed to complete assignments or projects.

Nice To Haves

Strong computer skills, including business solution software.
Analytical and able to problem-solve technical issues.
Able to work in a team and independently with little or no supervision; exceedingly well organized and flexible.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Demonstrated ability to perform diverse duties under time constraints.
Demonstrated accuracy and thoroughness, with monitoring of own work to ensure quality.
Good understanding of and experience with Agile methodologies in a fast-paced software development environment.
Understanding of infrastructure hosting technologies, including cloud, storage, network, and operating systems.
Familiarity with RDS databases such as Oracle, SQL, and/or Postgres.
Salesforce CRM exposure.
AWS certification.

Responsibilities

Continuously monitor eCRM, Salesforce, MNP, and MN3P systems to support optimal performance and uptime.
Identify, document, and respond promptly to system alerts and anomalies to minimize downtime and service disruptions.
Assist with diagnosing and resolving basic application and system issues, escalating complex problems to senior team members.
Create and manage JIRA tickets to document issues, track resolution, and ensure timely follow-up.
Communicate authorized and unauthorized service interruptions to relevant stakeholders.
Generate and maintain logs and reports about system performance, incidents, and resolutions.
Work with cross-functional teams to support system maintenance, updates, and deployments.
Follow organizational security policies and procedures and comply with T3 security clearance requirements.
Contribute to formulating and maintaining an enterprise-wide baseline of Red Hat Enterprise Linux (RHEL) operating systems.
Support deployments using Docker, OpenShift, and AWS ECR.
Support Risk Management Framework security activities using tools and systems including SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS.
Generate or provide input for new or existing documentation.
Maintain regular and punctual attendance.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Long-term and short-term disability insurance
401(k) savings plan
Employee Assistance Program (EAP)
Vacation and paid personal time
11 paid federal holidays
Leave of absence
Katmai provides costs for specialized training and certification exams; a separate Training Reimbursement Agreement may require repayment of some or all costs under specified circumstances.