SLiC Monitoring Analyst

Bank of America • Pennington, AL

6d • $87,000 - $145,000 • Onsite

About The Position

At Bank of America, the SLiC Monitoring Analyst supports responsible growth by maintaining an inclusive, collaborative workplace and delivering for clients, teammates, communities, and shareholders. The company emphasizes in-office collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

This role drives internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. It provides analytical and administrative support for processes and tools, monitors and tests controls, and evaluates data to identify, track, report, and remediate issues and control improvements.

The Software License Monitoring Analyst manages ongoing compliance monitoring for third-party commercial software. The analyst reconciles contractual rights and purchase entitlements with discovery and manually collected consumption data to establish accurate, supportable license positions in the software compliance system of record. In partnership with Technology Product Management, Procurement, Legal, Vendor Management, Discovery, Onboarding, and Remediation teams, the analyst identifies compliance risks, supports timely resolution, renewals, and publisher audits, and recommends ways to reduce unused or underutilized software spend.

Requirements

• At least 3 years of experience in software asset management, software license compliance, technology asset management, or equivalent consulting experience in a large, complex enterprise environment.
• Demonstrated experience establishing and monitoring software license positions for multiple publishers and products.
• Working knowledge of enterprise software licensing models and metrics, including user, device, processor or core, subscription, perpetual, concurrent, and custom metrics.
• Ability to interpret complex contracts, amendments, order documents, EULAs, purchase records, and product-use rights and translate them into system configurations and compliance requirements.
• Experience reconciling contractual entitlements with discovery, inventory, deployment, and manually collected usage data.
• Ability to identify root causes, quantify compliance exposure, document conclusions, and define practical resolution or escalation paths.
• Experience with a software asset management or license compliance platform such as Flexera FNMS, ServiceNow SAM, Snow, or USU/Aspera.
• Advanced analytical skills, including experience working with large data sets using Microsoft Excel.
• Strong written, verbal, presentation, facilitation, and stakeholder-management skills.
• Ability to manage multiple priorities, work independently with limited direction, and deliver accurate results in a complex and changing environment.

Nice To Haves

• Working knowledge of SQL or business intelligence tools.
• Experience with major enterprise publishers such as Microsoft, IBM, Oracle, Adobe, Broadcom, BMC, or similar vendors.
• Experience supporting multiple annual compliance cycles, enterprise true-ups, software publisher audits, or remediation efforts.
• Background in technology risk, procurement, contract management, engineering, discovery tooling, data analysis, or financial analysis.
• Industry certification in software asset management, IT asset management, or software licensing.

Responsibilities

• Manage an assigned portfolio of software publishers and products through scheduled license refreshes, consumption updates, monitoring acceptance reviews, and risk evaluations.
• Validate the completeness, accuracy, and alignment of contracts, amendments, purchase orders, entitlements, product records, applications, discovery data, manual consumption, and license metrics.
• Interpret software agreements, EULAs, use rights, limitations of use, upgrade and downgrade rights, transferability provisions, deployment restrictions, and on-premises, hosted, or cloud usage terms.
• Develop and document defensible compliance positions by reconciling entitlements with deployment or consumption data and tracing conclusions to applicable contract terms.
• Investigate system-generated at-risk conditions, including over-deployment, expired subscriptions, and limitations-of-use concerns; resolve issues when possible or transition them to Remediation within established service levels.
• Partner with Technology Product Managers and Product Owners to obtain attestations, clarify usage, collect manual data for non-discoverable products, and close discovery or ownership gaps.
• Identify, quantify, document, and communicate software compliance exposure and potential financial impact to appropriate stakeholders.
• Oversee the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Support monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
• Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
• Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
• Perform QA activities, including executing controls, managing cases, and reporting results.
• Execute initiatives by identifying potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
• Support the overall management and research required for regulatory exams, internal audits, and other monitoring and inspection reviews; evaluate data and information relevant to inspection metrics to support governance and dashboard reporting.

Benefits

• Industry-leading benefits; this role is benefits eligible.
• Access to paid time off and resources and support for employees.
• Annual discretionary incentive plan eligibility, with awards based on individual performance and behaviors, line of business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed