Systems Manager

Virginia Tech•Blacksburg, VA

About The Position

Reporting to the Director of Continuing and Professional Education, the Systems Manager leads the administration, integration, and strategic use of systems supporting enrollment, learning delivery, client engagement, and digital credentialing for Virginia Tech’s CPE programs. Core responsibilities include oversight of the enrollment system, CRM platform, form processing tools, learning management system (Canvas), digital credentialing platform, and other integrated systems. The Systems Manager ensures these systems operate efficiently, produce reliable and accurate reports, and support data-informed decision-making. Serving as a liaison between technical and functional stakeholders, the role collaborates closely with program managers, finance, registration staff, and external partners to enhance service delivery and operational effectiveness. Additional responsibilities include managing the department’s SharePoint environment for collaborative document management and overseeing DocuSign for digital signature and workflow processes. The position also utilizes Google Analytics to evaluate user engagement and the performance of public-facing systems and forms.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or a related field.
Demonstrated experience managing enterprise systems, including enrollment and/or customer relationship management (CRM) platforms.
Advanced proficiency in SQL, including experience with Microsoft SQL Server, reporting (e.g., SSRS), and database scripting.
Proficiency in data analysis and reporting, including designing, developing, and interpreting dashboards using tools such as Power BI, Tableau, or similar.
Strong understanding of data governance, data quality, and data security best practices.
Demonstrated experience translating business requirements into technical solutions.
Experience managing projects, including coordinating stakeholders, timelines, and deliverables.
Experience providing user support, training, and documentation for systems and processes.
Excellent analytical, problem-solving, and interpersonal communication skills.
Ability to work both independently and collaboratively while managing multiple concurrent priorities.

Nice To Haves

Master’s degree in Information Systems, Computer Science, or a related field.
Experience managing systems within a higher education, continuing education, or professional education environment.
Experience administering and integrating enterprise platforms such as Modern Campus, Salesforce, Canvas, and/or FormAssembly.
Experience with system integrations, APIs, and data exchange across multiple platforms.
Familiarity with digital credentialing or badging platforms (e.g., Credly, Badgr, Accredible).
Working knowledge of web analytics tools (e.g., Google Analytics) and ability to interpret user engagement and conversion data.
Experience supervising staff, leading cross-functional teams, or managing large-scale system implementations.

Responsibilities

Leads the administration, integration, and strategic use of systems supporting enrollment, learning delivery, client engagement, and digital credentialing.
Oversees the enrollment system, CRM platform, form processing tools, learning management system (Canvas), digital credentialing platform, and other integrated systems.
Ensures systems operate efficiently, produce reliable and accurate reports, and support data-informed decision-making.
Serves as a liaison between technical and functional stakeholders.
Collaborates with program managers, finance, registration staff, and external partners to enhance service delivery and operational effectiveness.
Manages the department’s SharePoint environment for collaborative document management.
Oversees DocuSign for digital signature and workflow processes.
Utilizes Google Analytics to evaluate user engagement and the performance of public-facing systems and forms.