Systems/Lan Administrator

Arizona Department of Administration • KINGMAN, KS

4d • $61,500 - $71,500 • Onsite

About The Position

BE A PART OF AN INNOVATIVE AND COLLABORATIVE TEAM DRIVING A SAFER TRANSPORTATION SYSTEM FOR ARIZONA. This position responds promptly to customer needs submitted by the service desk, customer, and/or outside stakeholder. Analyzing problems, developing solutions, and implementing them effectively. Takes a customer-centric approach to problem solving. Works on projects as assigned to meet the commitments of the agency.

Requirements

• General working knowledge of infrastructure technologies.
• Knowledge of various software applications, their functionalities, and how to troubleshoot common software problems.
• Strong customer service skills.
• Excellent interpersonal, written and oral communication skills.
• Linear troubleshooting skills.
• Google Workspace
• Ability to balance, prioritize and organize multiple tasks.
• Ability to work collaboratively in teams and across organizations.
• Ability to synthesize feedback and adjust plans accordingly.
• Ability to build strong relationships inside and outside the organization.
• Must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• Must maintain acceptable driving records, and must complete all required driver training.
• Must maintain the statutorily required liability insurance if operating a personally owned vehicle on state business.
• Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Bachelor’s degree and/or 3 or more years of experience in IT related field.
• Certifications; Microsoft, A+, Server +, Network +, CompTIA.
• Arizona Criminal Justice Information System. (ACJIS) Certification.

Responsibilities

• Processes, documents, and coordinates resolution of trouble calls with all other IT entities and customers.
• Travels throughout the State to perform duties as needed.
• Supporting local and/or off-site events for the Agency.
• Maintains accurate records of repairs using current ticketing system.
• Installing, configuring, and repairing hardware and software components, including peripherals.
• Works in conjunction with the agency hardware, software and security teams to ensure compliance with statewide standards and documentation.
• Maintain Agency wide yearly educational compliance through ADOT's Learning program.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level