Systems Administrator
CACI International•Chantilly, VA
•$86,600 - $181,800•Onsite
About The Position
The Systems Administrator that has IT Service Management (ITSM) platform administration experience and provides support for the overall workload and execution of Operations and Maintenance(O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shift work but may require being on-call on a scheduled rotation for call-in support and occasional off-hour assignments.
Requirements
- Must have an active TS/SCI Clearance with Polygraph.
- Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 1 month of hire
- A Bachelor's Degree in Computer Science, Information Technology, or related field and at least 5 years work experience
- Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions
- Strong analytical and strategic thinking skills with a service-oriented mindset
- Good team player with a strong willingness to participate and help others
- Ability to priorize in a fast-moving environment with a high sense of urgency and self-motivation
Nice To Haves
- Experience with managing work tasks via ServiceNow
- Experience with enterprise technologies such as Splunk and Amazon Cloud services
- Experience with virtual infrastructure and containerization
Responsibilities
- Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage.
- Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices.
- Assists deployment team with approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
- Assists with developing installation instructions and supporting documentation to affect system design deployments
- Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
- Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
