Systems Administrator

State of Washington•Thurston County – Olympia, WA

4d•Hybrid

About The Position

This position is part of WaTech’s Agency Technology Services (ATS) unit within the Strategy and Management Division (SMD). ATS provides services to internal and external agency staff. These services are either directly delivered by Agency Technology Services or coordinated via other WaTech teams or external vendors. This position reports to the ATS Systems Administration Supervisor. As a Systems Administrator, you will perform research, design and develop agency-wide solutions (built with ServiceNow, PowerShell, GitHub, Power Apps, SQL, C#, etc.), which support Human Resources, Finance, and divisional line-of-business requirements. Daily work includes troubleshooting issues, managing platform configurations, supporting application databases, developing custom applications for agency operations, and working directly with customers to ensure reliable delivery of business-critical systems.

Requirements

Five years of experience developing and supporting enterprise-level applications, including demonstrated experience with advanced customization, SQL databases, and scripting.
One year of experience and demonstrated proficiency developing, administering, migrating, and maintaining SharePoint, and Office 365 services.
One year of experience and demonstrated proficiency developing and administering databases, including demonstrated experience with SSRS, SSIS, T-SQL.
Formal education in computer science, or closely related field, or completion of an accredited certificate program may be substituted on a year-for-year basis for up to four years of the required experience.
Technical and non-technical writing skills.
Proven experience managing source code using a source control product.
Experience working with customers gathering business requirements and translating them into technical requirements.

Nice To Haves

Experience using Microsoft's Azure DevOps or GitHub Enterprise in a team development environment.
Proven DevOps experience, to include firewall requirements planning, server planning and administration in an Infrastructure as a Service (IaaS) environment.
Knowledge of networking and telecommunications concepts.
Knowledge of IT Infrastructure Library (ITIL).

Responsibilities

Perform user-level administration and oversight of service area systems to ensure optimal system access.
Establish and maintain system accounts and access.
Migrate data from on-premises solutions to cloud solutions.
Use the agency IT Service Management (ITSM) tool to respond to and manage user tickets.
Develop and maintain ServiceNow reporting, dashboards and analytics to support KPI tracking and operational visibility.
Build, configure and optimize workflows using Flow Designer and other automation capabilities.
Utilize App Engine Studio to design and implement low-code/no-code solutions supporting business process automation
Apply JavaScript fundamentals and basic GlideRecord techniques to support scripting, troubleshooting and data operations
Support and maintain integrations, including Representational State Transfer Application Programming Interface (REST API)-based data exchange and Single Sign-On (SSO) integrations.
Design, develop, configure and maintain Database Management System (DBMS) monitoring tools and alerts.
Perform DBMS installs, update and validate software as required.
Build, maintain and diagnose database configurations following agency standards and industry best practices for services and customer agency databases.
Implement database backup solutions, database software and management tool installations across the agency to support enterprise services and customer agencies.