Systems Integrator CBP

Sherpa 6•Springfield, VA

4d•$110,000 - $145,000•Onsite

About The Position

The Systems Integrator supports the U.S. Customs and Border Protection (CBP) Operational Technology Operations Center (OTOC) and the build-out, integration, testing, deployment, and sustainment of the Office of Information and Technology (OIT) ISS OTOC. This full-time, onsite position in Ashburn, Virginia, supports network and systems integration, Watchtower, laboratory testing, and technology fielding activities during an assigned 8-hour day shift. Travel is not required, and candidates must possess existing DHS EOD or DHS Suitability. The role integrates and validates operational technology, networking, mobile, tactical, and supporting infrastructure in laboratory and operational environments. It works across hardware, software, network, identity, certificate, cloud, and Mobile Device Management (MDM) components to ensure systems are configured, interoperable, testable, supportable, and ready for field deployment. The Systems Integrator provides hands-on support for the Watchtower MDM platform and associated tactical devices; performs lab-based integration and acceptance testing; troubleshoots cross-system issues; develops and maintains technical configurations and test documentation; and supports fielding approved technology. The role coordinates with OTOC operations, engineering, cybersecurity, network operations, program leadership, vendors, and government stakeholders to transition technology from development and lab validation into operational use.

Requirements

Associate's or bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, Systems Engineering, Communications, Business Technology, or a related field; equivalent directly relevant experience may substitute for a degree.
At least 5 years of progressively responsible experience in systems integration, network engineering or support, systems administration, operational technology, technical fielding, lab integration/testing, or a related technical role.
Demonstrated experience integrating and troubleshooting multi-component technical environments involving networks, servers, endpoints, applications, identity services, certificates, and/or cloud services.
Hands-on experience with network configuration, connectivity troubleshooting, and common enterprise networking concepts and services.
Experience building or supporting laboratory/test environments and executing structured integration, functional, regression, or acceptance testing.
Experience preparing, configuring, validating, and fielding technology into operational or customer environments.
Ability to isolate complex technical issues, document findings, and coordinate resolution across multiple technical disciplines.
Ability to develop and maintain technical documentation, test procedures, configuration records, network or system diagrams, deployment checklists, troubleshooting guides, and knowledge articles.
Strong written and verbal communication skills and ability to communicate effectively with engineering teams, support personnel, program leadership, vendors, and government stakeholders.
Ability to work full-time onsite during an assigned 8-hour day shift and support fielding/deployment activities as mission requirements dictate.
Strong working knowledge of Windows Server and Desktop Operating Systems; Linux Operating Systems; Android and iOS mobile platforms; MDM solutions; TCP/IP networking, routing, switching, DNS, DHCP, VPN, and firewall concepts; Active Directory and LDAP administration; Microsoft Azure and AWS cloud services; and Hyper-V, VirtualBox, or VMware virtualization.
Knowledge and experience supporting Tactical Awareness Kit (TAK) applications, including TAK Server administration, ATAK/WinTAK client configuration, TAK infrastructure deployment and support, and tactical data distribution and network integration.
Experience with Public Key Infrastructure (PKI), X.509 certificates, certificate authorities, client and server certificate lifecycle management, and secure communications architectures.
Must possess existing DHS EOD or DHS Suitability.

Nice To Haves

Experience supporting Watchtower or a similar mobile device management, situational awareness, mobility, or operational technology platform.
Experience integrating and fielding technologies for government, public safety, defense, border security, tactical, or other mission-oriented environments.
Experience with network test tools, packet analysis, log analysis, system monitoring, and structured troubleshooting methodologies.
Experience supporting disconnected, edge, tactical, or limited-connectivity environments.
Experience with configuration management, release management, change management, and transition-to-operations processes.
Experience developing or executing formal test plans, test cases, acceptance criteria, and test reports.
Experience conducting technical demonstrations, operational evaluations, field trials, pilots, or customer acceptance events.
Relevant technical certifications such as CompTIA Network+, Security+, Linux+, Microsoft, Cisco, AWS, Azure, VMware, or comparable certifications.

Responsibilities

Integrate network, compute, mobile, tactical, cloud, identity, certificate, and operational technology components in laboratory and operational environments.
Configure, connect, validate, and troubleshoot hardware and software components to ensure end-to-end interoperability and operational readiness.
Support network configuration and integration involving IP addressing, routing, switching, DNS, DHCP, VPNs, firewalls, wireless connectivity, and secure communications as applicable.
Integrate Windows and Linux systems, mobile platforms, virtualization technologies, cloud services, identity services, and supporting infrastructure.
Troubleshoot issues spanning systems, networks, applications, devices, certificates, or configurations, and coordinate resolution with technical teams.
Develop and maintain system configurations, integration procedures, interface documentation, network diagrams, build records, and implementation notes.
Support configuration control and document tested configurations so they are repeatable for deployment and sustainment.
Deploy, configure, integrate, test, and sustain the Watchtower MDM platform for operational technology and tactical devices.
Support Android, Windows, Linux, and iOS devices, radios, sensors, wearables, and other supported operational technology endpoints.
Configure and validate device provisioning, policy enforcement, remote updates, compliance monitoring, certificate distribution, remote wiping, and over-the-air capabilities.
Validate Watchtower operation in connected, offline, edge, and disconnected-use scenarios, and support integration of analytics for device usage, compliance, operational metrics, and troubleshooting.
Manage device lifecycle activities including onboarding, configuration, testing, fielding preparation, sustainment, and decommissioning; ensure Watchtower and MDM integration complies with CBP requirements.
Build, configure, and maintain representative laboratory environments for evaluating technologies, configurations, software releases, devices, and integration changes before fielding.
Develop and execute integration, functional, regression, interoperability, connectivity, and operational acceptance test procedures.
Reproduce field issues in the lab, isolate root causes, validate fixes or workarounds, and document test results.
Validate software, firmware, device, network, certificate, and configuration changes before recommending release or deployment.
Document test objectives, configurations, procedures, results, defects, limitations, corrective actions, and readiness findings.
Maintain test equipment, devices, software baselines, configurations, and lab documentation to ensure test scenarios can be repeated reliably.
Coordinate test events with engineering, cybersecurity, network operations, OTOC support personnel, vendors, and government stakeholders.
Support planning, preparation, staging, configuration, validation, deployment, and fielding of approved technologies at operational locations.
Prepare deployment packages, device configurations, technical documentation, checklists, installation and rollback procedures, and support materials.
Perform pre-deployment readiness checks covering hardware, software, network connectivity, accounts, certificates, licenses, configurations, and dependencies.
Provide onsite or remote support during technology installation, activation, acceptance, and transition to operations.
Troubleshoot deployment issues and coordinate corrective actions with engineering, network, cybersecurity, product, vendor, and OTOC support teams.
Record fielding results, configuration changes, lessons learned, known issues, and follow-up actions for future deployments.
Support transition of fielded technologies to OTOC help desk and sustainment teams through technical documentation, knowledge transfer, and escalation guidance.
Coordinate integration and fielding with the Help Desk Lead & Operations Coordinator, IT Support Specialists, engineering, cybersecurity, network operations, program management, vendors, and government stakeholders.
Support incident, problem, and change management associated with integrated systems, deployments, releases, and infrastructure changes.
Provide Tier 2/Tier 3 technical assistance for complex issues requiring lab reproduction, integration analysis, or engineering coordination.
Support change planning and implementation by identifying technical dependencies, operational impacts, validation requirements, and rollback considerations.
Develop and maintain SOPs, technical guides, integration documentation, troubleshooting procedures, test plans, fielding checklists, and knowledge articles.
Provide technical briefings, demonstrations, knowledge transfer, and hands-on training to support personnel and government stakeholders as required.