Network Integrator- CBP

Sherpa 6•Springfield, VA

4d•$105,000 - $120,000•Onsite

About The Position

The Network Integrator supports the U.S. Customs and Border Protection (CBP) Operational Technology Operations Center (OTOC) and the build-out, integration, testing, deployment, and sustainment of the Office of Information and Technology (OIT) ISS OTOC. This is a full-time, onsite position in Springfield, Virginia, supporting network engineering and integration, Watchtower Mobile Device Management (MDM), laboratory testing, and fielding of operational technology during an assigned 8-hour day shift. Travel may be required up to 25%, and candidates must possess existing DHS EOD or DHS Suitability. The role designs, configures, integrates, validates, troubleshoots, documents, and sustains network connectivity for operational technology and tactical systems across laboratory, enterprise, edge, and field environments. It works with routers, switches, firewalls, VPNs, wireless networks, network services, cloud connectivity, identity and certificate services, and endpoint technologies to establish secure and reliable end-to-end communications. The Network Integrator provides hands-on network support for Watchtower and associated Android, Windows, Linux, iOS, radio, sensor, wearable, and tactical endpoints. The role builds representative lab environments, performs integration and acceptance testing, supports deployment readiness and technology fielding, and resolves complex network and interoperability issues. It coordinates with systems integration, cybersecurity, engineering, OTOC operations, program leadership, vendors, and government stakeholders to transition validated technology into operational use.

Requirements

Associate's or bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, Systems Engineering, Communications, Business Technology, or a related field; directly relevant experience may substitute for a degree.
At least 5 years of progressively responsible experience in network engineering, network integration, network operations, systems integration, operational technology, laboratory testing, technical fielding, or a related technical role.
Existing DHS EOD or DHS Suitability.
Hands-on experience configuring and troubleshooting routers, switches, firewalls, VPNs, wireless networks, and enterprise network services.
Strong knowledge of TCP/IP networking, IPv4/IPv6, subnetting, VLANs, routing, switching, NAT, DNS, DHCP, VPN technologies, firewall concepts, and network segmentation.
Experience using packet analysis, network monitoring, logging, command-line, and diagnostic tools to troubleshoot connectivity and performance issues.
Experience integrating network services with Windows, Linux, mobile endpoints, identity services, certificates, cloud platforms, and/or operational technology.
Experience building or supporting network lab/test environments and executing structured integration, interoperability, regression, performance, or acceptance testing.
Experience preparing, configuring, validating, and fielding network-enabled technology into operational or customer environments.
Ability to troubleshoot multi-vendor and cross-domain technical issues and coordinate resolution across network, systems, cybersecurity, application, and vendor teams.
Ability to create and maintain network diagrams, IP plans, configuration records, implementation procedures, test plans, deployment checklists, troubleshooting guides, and knowledge articles.
Strong written and verbal communication skills and ability to communicate effectively with technical teams, program leadership, vendors, and government stakeholders.
Ability to work full-time onsite during an assigned 8-hour day shift and support fielding/deployment travel as mission requirements dictate.
Strong working knowledge of Cisco or comparable enterprise routing and switching technologies; enterprise firewall and VPN technologies; TCP/IP, IPv4/IPv6, VLANs, routing protocols, NAT, DNS, DHCP, and network segmentation; wireless networking and mobile/edge connectivity; Windows Server and desktop operating systems; Linux; Android and iOS; MDM solutions; Active Directory and LDAP administration; Microsoft Azure; AWS; and Hyper-V, VirtualBox, or VMware.
Knowledge and experience supporting Tactical Awareness Kit (TAK) applications, including TAK Server administration, ATAK/WinTAK client configuration, TAK infrastructure deployment and support, and tactical data distribution and network integration.
Experience with PKI, X.509 certificates, Certificate Authorities, client and server certificate lifecycle management, and secure communications architectures.
Successful completion of pre-employment background and drug screening as a condition of hire.

Nice To Haves

Experience supporting Watchtower or a similar MDM, situational awareness, mobility, or operational technology platform.
Experience integrating and fielding network technologies for government, public safety, defense, border security, tactical, or other mission-oriented environments.
Experience with enterprise network monitoring and management platforms, packet capture/analysis tools, and centralized logging solutions.
Experience with dynamic routing protocols, high availability, redundancy, failover, QoS, and network performance analysis.
Experience supporting cloud networking, hybrid connectivity, virtual networks, security groups, gateways, and related Azure or AWS networking services.
Experience supporting disconnected, edge, tactical, cellular, satellite, or limited-connectivity environments.
Experience with network automation, scripting, configuration templating, or infrastructure-as-code concepts.
Experience with configuration management, release/change management, and transition-to-operations processes.
Experience developing or executing formal network test plans, test cases, acceptance criteria, and test reports.
Relevant technical certifications such as Cisco CCNA/CCNP, CompTIA Network+/Security+, Juniper, Palo Alto Networks, Fortinet, Microsoft Azure, AWS, or comparable certifications.

Responsibilities

Design, configure, integrate, test, troubleshoot, and document network solutions supporting OTOC, Watchtower, operational technology, and tactical systems.
Configure and support routers, switches, firewalls, VPN gateways, wireless infrastructure, and associated network services in laboratory and operational environments.
Support IP addressing, subnetting, VLANs, routing, switching, NAT, DNS, DHCP, VPNs, access control, and secure network segmentation.
Integrate network connectivity across on-premises, cloud, edge, mobile, and disconnected or limited-connectivity environments.
Analyze network paths and dependencies and use packet captures, logs, monitoring platforms, command-line tools, and other diagnostics to resolve complex connectivity and performance problems.
Develop and maintain network diagrams, IP address plans, interface definitions, configuration baselines, port/protocol matrices, build records, and implementation documentation.
Support network configuration management, backups, version control, standardization, repeatable deployment practices, and change reviews.
Integrate network connectivity for Watchtower MDM and supported operational technology and tactical devices, including Android, Windows, Linux, iOS, radios, sensors, and wearables.
Support device enrollment, provisioning, policy delivery, certificate distribution, remote management, compliance reporting, and over-the-air updates by ensuring required network paths and services are available.
Validate Watchtower communications across enterprise, wireless, VPN, cloud, edge, offline, and disconnected-use scenarios; troubleshoot connections among Watchtower services, managed endpoints, identity services, certificate infrastructure, cloud resources, and integrated systems.
Support secure communications architectures and certificate-based connectivity using PKI, X.509 certificates, Certificate Authorities, and client/server certificate lifecycle processes.
Build, configure, and maintain representative network laboratory environments for evaluation of technologies, configurations, devices, software releases, and integration changes.
Develop and execute network integration, connectivity, interoperability, performance, failover, regression, and operational acceptance tests; document procedures, results, defects, limitations, corrective actions, and deployment-readiness findings.
Reproduce field network issues in the laboratory, collect diagnostic data, isolate root causes, validate fixes or workarounds, and coordinate test events with technical teams and stakeholders.
Support planning, staging, configuration, validation, deployment, and fielding of network-enabled technologies at operational locations.
Perform site and deployment readiness assessments and prepare network configurations, deployment packages, diagrams, implementation plans, test checklists, validation procedures, and rollback procedures.
Verify network devices, software and firmware versions, configurations, certificates, accounts, connectivity, and external dependencies before deployment.
Provide onsite or remote support during installation, activation, acceptance testing, and transition to operations; troubleshoot fielding issues and coordinate corrective actions.
Capture as-built configurations, fielding results, lessons learned, known issues, and follow-on actions; provide documentation, troubleshooting guidance, knowledge transfer, and escalation procedures for transition to OTOC operations.
Monitor and assess network health, availability, utilization, performance, and connectivity using approved tools and methods.
Provide Tier 2/Tier 3 troubleshooting and support incident, problem, change-management, root-cause-analysis, and corrective/preventive-action activities.
Coordinate with cybersecurity personnel to implement approved network security controls, segmentation, access restrictions, secure protocols, and remediation actions.
Support network device lifecycle activities, including configuration, upgrades, patching, firmware updates, backup/restore, replacement, and decommissioning.
Maintain technical documentation, SOPs, troubleshooting guides, knowledge articles, network standards, and operational procedures.
Provide technical briefings, demonstrations, knowledge transfer, and hands-on training to OTOC support personnel and government stakeholders as required.