Systems Integration Manager
About The Position
The Systems Integration Manager programs and maintains mid-office technology, agent systems, scripts, and applications within ALTOUR’s Systems Integration technology platform. The role is responsible for reviewing open projects related to automated quality control systems, completing ad hoc programming projects, documenting processes, and supporting business analysis. Its goal is to develop solutions that improve agent productivity, workflow, end-to-end automation, client services, and operational quality assurance. The position reports to the Director, Automation Development & Strategy and works closely with other departments. The manager receives and processes service requests; gathers stakeholder requirements and translates them into functional Statements of Work; and works with supplier partners to review issues, solutions, and programming requests. The role writes, tests, debugs, documents, and deploys code, participates in code reviews, monitors system performance, responds to errors and emergencies, and may have on-call responsibilities. It also coordinates projects across departments and systems, tracks requirements and delivery, and recommends improvements to automation, operational processes, and capabilities. The role communicates project status to the Automation team and stakeholders, responds to service requests and information requests within department service levels, and conducts or participates in meetings about systems, integrations, and technology, preparing documentation as needed.
Requirements
- Firsthand experience working with a recognized quality control system; Compleat by Concur is preferred.
- Basic working knowledge of online booking tools.
- Familiarity with database administration and SQL.
- Experience and understanding of version control concepts and their practical application.
- Knowledge of XML standards and web services management.
- Basic knowledge of Java.
- Working-level knowledge of VB.NET development.
- Strong teamwork and interpersonal skills.
- Excellent verbal and communication skills, including the ability to set and manage internal and external customer expectations.
- Strong organizational skills and ability to handle multiple projects and priorities simultaneously.
- Ability to work independently and complete deliverables on time and to a high standard of quality.
- Ability to translate business requirements into a technical project or task list and communicate desired functionality versus the current state.
- Knowledge of the Microsoft Office suite.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- Firsthand experience with Compleat by Concur quality control systems.
Responsibilities
- Receive, review, and process service requests from internal and external departments and clients.
- Gather business requirements from applicable stakeholders and translate them into a functional Statement of Work.
- Review issues and solutions with supplier partners and analyze new and existing programming requests.
- Provide second- and third-level support as a subject matter expert.
- Write routines and business rules; test, debug, document, and deploy new and modified code to quality control applications.
- Participate in code reviews to ensure adherence to standards and specifications.
- Monitor processes for expected performance and respond to errors and emergency problems.
- Assume on-call responsibilities as required.
- Manage projects across departments and systems, ensuring timely delivery and appropriate tracking of requirements.
- Recommend optimizations to automation features, operational processes, and capabilities to promote standardization and efficiency.
- Recommend new solutions and processes to meet team, client, reporting, and operational goals.
- Communicate project status regularly to the Automation team and manage stakeholder expectations.
- Respond proactively and promptly to service requests, project updates, and requests for information in accordance with department service levels.
- Conduct or participate in meetings about systems, integration processes, and technology, and prepare documentation as needed.
Benefits
- Choice of two medical plans
- Choice of two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401(k) plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, and renters insurance
- Potential eligibility for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
