Systems & Infrastructure Specialist

State of North Carolina • Wake County, NC

3d

About The Position

The North Carolina State Bureau of Investigation (SBI) is hiring a Systems & Infrastructure Specialist to support the agency’s enterprise technology infrastructure. Reporting to the IT Server Group Manager, this hands-on role engineers, optimizes, and maintains the operational stability of enterprise systems and software infrastructure. The specialist works with IT leadership to implement architectural strategies and performs high-level troubleshooting, capacity planning, and performance tuning of core operating systems and communications software. The role also develops solutions for interfacing evolving software products and reducing user impact during system changes. It has no direct supervisory duties but provides technical leadership for system upgrade lifecycles, configuration testing, and day-to-day operational support. The position is full-time, 40 hours per week. After acclimation, the employee joins an after-hours on-call rotation and must reside within one hour of the SBI’s main campus in Raleigh. Applicants must be U.S. citizens due to access requirements. Selected candidates must successfully complete a comprehensive background investigation, including a pre-employment polygraph, checks and interviews, education verification, medical examination, drug screening, and fingerprint submission.

Requirements

• Bachelor’s degree in computer science, an IT-related field, or a closely related field from an appropriately accredited institution, plus three years of progressive experience in systems software programming; or an associate degree in one of these fields plus four years of such experience; or an equivalent combination of education and experience.
• Must be a U.S. citizen due to security requirements for access to SBI applications.
• Must reside within one hour of the SBI’s main campus at 3320 Garner Road, Raleigh, North Carolina, to support on-call responsibilities and emergency response needs.
• Must successfully complete the required comprehensive background investigation, including a pre-employment polygraph examination, credit and arrest checks, reference and employer verification interviews, education verification, medical examination, urinalysis drug screening, and fingerprint submission.
• Ability to work in an after-hours on-call rotation once acclimated.

Nice To Haves

• Considerable knowledge of enterprise IT infrastructure, including multi-user computer systems, VMware vCenter/ESXi virtualized environments, storage area networks, data center hardware, and enterprise software platforms such as Microsoft 365, Exchange, and Varonis.
• Considerable knowledge of system administration, performance optimization, and disaster recovery, including system dependencies, network communications, root-cause analysis, capacity planning, performance monitoring, and recovery solutions such as SRM, RecoverPoint, and Commvault.
• Demonstrated experience implementing and maintaining complex enterprise systems, translating infrastructure architectural strategies into operational configurations, managing technical upgrades, troubleshooting system issues, and minimizing operational disruptions.
• Demonstrated ability to communicate and collaborate across technical teams, document technical procedures, coordinate system changes, and establish effective working relationships with internal stakeholders, application owners, and external vendors.

Responsibilities

• Administer, maintain, troubleshoot, and support enterprise systems and services using VMware vSphere, Windows Server, Active Directory, and Microsoft 365.
• Design and implement VMware vSphere virtual infrastructure, including ESXi hosts, vCenter, clusters, virtual networking, storage, high availability, and resource allocation.
• Create and maintain virtual machines, server configurations, infrastructure services, and system resources; manage provisioning, configuration, and lifecycle operations in virtualized environments.
• Use Microsoft 365 tenant administration tools to manage and support Exchange Online, SharePoint Online, OneDrive, Teams, Microsoft Entra ID, user accounts, licensing, permissions, authentication, and tenant configurations.
• Develop technical standards, PowerShell automation, system documentation, operational procedures, and infrastructure improvements.
• Coordinate infrastructure maintenance, VMware and Windows Server upgrades, Microsoft 365 service changes, patch management, vulnerability remediation, and technical support across IT teams.
• Perform high-level troubleshooting, capacity planning, and proactive performance tuning of core operating systems and communications software.
• Manage system upgrade lifecycles, test configurations, and help ensure day-to-day operational support meets agency performance requirements.
• Work with IT leadership to implement architectural strategies and develop solutions that integrate evolving software products while mitigating user impact during system changes.
• Participate in an after-hours on-call rotation after acclimation and support emergency response needs.

Benefits

• Benefits are offered; specific benefits are not enumerated in the posting.
• Paid parental leave for birth, adoption, and foster care.
• Eligibility for the Public Service Loan Forgiveness Program for employees with student loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level