MPF Systems Implementation Manager

Federal Home Loan Bank of Chicago•Chicago, IL

23h•Hybrid

About The Position

The Systems Implementation Manager is part of a team with overall responsibility for guiding the implementation of systems enhancement and change efforts in support of MPF Program strategy and goals. Systems managed by this role are responsible for managing the MPF Program’s national secondary market first mortgage purchase program and the suite of applications that supporting loan pricing and acquisition, loan custody, loan servicing, and the distribution of data to our investor community and other stakeholders. Functionally in these systems include managing customer data, transaction processing and loan operations management, risk management, loan accounting, and reporting. This position will work as part of the MPF Program team. The responsibilities of this position include serving as the Product Owner within the Agile methodology. The position will be working with multiple teams on various initiatives requiring careful planning, priority alignment, and coordination of efforts with other initiatives within and outside of MPF Operations and key external stakeholders.

Requirements

8+ years experience with managing and supporting first mortgage financial systems, process integration, data integration and reporting.
8+ years business and project implementation experience.
5+ years Agile, Product Owner experience.
10+ years mortgage industry experience.
Strong understanding of Bank mission, strategy and goal required.
Strong understanding of Bank products, services and customers required.
Strong business analysis skills required.
Experience with Agile Scrum methods and tools essential.
Experience with API functionality and development.
Understanding of capital markets and wholesale lending operations, or affordable housing finance required.
Understanding of software development fundamentals essential.
Understanding of product management fundamentals essential.
Understanding of process improvement methodologies essential.
Ability to understand technical architecture, data integration and data management best practices and techniques.
Must be able to learn, understand, apply new operational processes and technologies.
Proficiency with analyzing and presenting data related to Bank systems and processes essential.
Ability to effectively prioritize and execute tasks in a high-pressure environment required.
Ability to consistently demonstrate advanced leadership skills and behaviors required.
Expert level interpersonal and relationship management skills essential.
Strong written and oral communication skills required.
Customer service orientation required

Nice To Haves

Federal Home Loan Bank specific experience a plus.
Experience using Microsoft Office Suite of applications and Azure DevOps preferred.

Responsibilities

Serve as Agile Product owner working with one or more MPF Program systems.
Manage and prioritize product backlogs and roadmaps.
Support IT delivery teams ability to execute and deliver.
Define priorities to achieve business vision and manage project scope and functional requirements via user stories for assigned systems and projects.
Support estimation processes to achieve accurate estimates of project cost, time and outcomes.
Work with cross functional groups to define and implement increments of business value including changes to processes and technology in accordance with established policy guidelines and standards.
Participate on project teams to support efficient implementation of system enhancements and other required changes.
Facilitate planning and execution of change management, training, knowledge management and UAT validation activities.
Collaborate with IT architects and delivery teams to ensure system design meets business requirements, anticipate future needs and functions in conjunction with other initiatives, and existing system functionality.
Identify operational, technical or data related changes to improve efficiency and quality within MPF operations and systems.
Identify risks and mitigation strategies related to systems and operational initiatives.
Collaborate with stakeholders to define and implement initiatives aligned with Bank goals.
Facilitate the prioritization, refinement and planning of projects and change efforts.
Prepare documentation and present proposals for business and technical initiatives for approval.
May assist with vendor relationships, i.e., contract negotiations, support and development initiatives.
Other duties as assigned.