Systems Engineer

Endeavor•Coopersville, MI

1d•$82,000 - $92,000

About The Position

The Systems Engineer delivers project-based technical implementation and deployment services to clients within Endeavor IT’s Professional Services practice. The role performs the technical work needed to deliver infrastructure, system, and cloud solutions in accordance with project scope and approach, while serving as a knowledge-sharing and escalation resource for associate engineers. The position calls for strong technical expertise and a structured, customer-focused approach in a fast-paced managed service provider (MSP) environment. The Systems Engineer implements and configures Microsoft 365 and Azure environments; deploys backup, disaster recovery, and cybersecurity solutions; and troubleshoots Windows servers, Active Directory, Group Policy, and virtualization platforms. The role also performs system upgrades and configuration changes, collaborates with other engineers, and leads or participates in client onboarding, refreshes, migrations, deployments, replacements, and assessments. The engineer documents configurations, deployment steps, and client environment details in the PSA for operational handoff; records project time accurately; identifies and escalates risks and blockers; and provides on-site support when required. Scheduled project cutover windows may occur after hours.

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent professional experience.
5–7 years of IT experience in an MSP or similar environment.
Experience with Windows Server, Active Directory, Group Policy, and DNS/DHCP.
Hands-on experience with Microsoft 365, Azure, and networking fundamentals, including firewalls, switches, VPNs, VLANs, and routing.
Familiarity with backup solutions such as Veeam, Datto, or similar, and security best practices such as EDR, MFA, and compliance frameworks.
Experience with RMM/PSA tools such as ConnectWise, Kaseya, N-able, or similar.
Strong problem-solving and troubleshooting abilities.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a team environment.
Customer service mindset and professional presentation.
Strong organizational and time management skills.
Ability to mentor junior engineers and contribute to knowledge sharing.
Strong client communication and professional presentation skills.

Responsibilities

Implement and configure Microsoft 365 and Azure environments, including user administration, Exchange, Teams, SharePoint, and security policies, within project scope.
Implement backup, disaster recovery, and cybersecurity solutions as part of project deployments.
Troubleshoot and resolve issues with Windows servers, Active Directory, Group Policy, and virtualization platforms such as VMware, Nutanix, Hyper-V, and Scale Computing.
Perform system upgrades and configuration changes as part of project deployments.
Collaborate with other engineers to provide mentorship, knowledge sharing, and escalation support during project execution.
Lead or participate in client onboarding, network and systems refreshes, migrations, deployments, replacements, and assessment projects.
Document technical configuration, deployment steps, and client environment details in the PSA for handoff to Service Delivery and ongoing operational support.
Track and record time accurately against project tickets in the PSA to support project financial tracking and reporting.
Identify and escalate technical risks, issues, and blockers during project execution.
Provide on-site support when required and be available for scheduled project cutover windows, which may occur after hours.