Systems Engineer

CardioOne•Detroit, MI

7h•$95,000 - $115,000

About The Position

CardioOne is seeking a hands-on Systems Engineer to implement and support the technology foundation for its cardiology practices. The role works with internal teams, practice leaders, construction and low-voltage vendors, application teams, and remote managed service providers to complete infrastructure deployments from site preparation through go-live and ongoing support. The engineer follows defined standards, communicates clearly, documents work thoroughly, and resolves issues efficiently. The Systems Engineer executes setup, deployment, and operational support of IT infrastructure for new and existing practices. Work begins during site builds and includes coordinating network drops; installing and configuring network equipment, firewalls, hardware, and endpoints; and establishing secure connectivity across on-premises and cloud environments. The role also supports VPNs, virtual desktops, servers, application connections, and troubleshooting onsite and remotely. The engineer collaborates with MSPs and vendors and creates playbooks, knowledge articles, and user documentation to support sustainable self-service after go-live. The position combines remote engineering with onsite implementation and support. Travel to CardioOne practice locations and occasional work outside standard business hours may be required for site launches, maintenance windows, or critical incidents. Office locations are in the Detroit Metro area. This is a full-time position with an annual salary range of $95,000–$115,000 and a benefits package that includes 12 days of paid time off, 8 paid federal holidays, health insurance, and a matching 401(k).

Requirements

Bachelor’s degree in information technology, computer science, engineering, or a related field, or equivalent practical experience.
3–5 years of hands-on experience in systems, network, infrastructure, or IT support roles; experience supporting multiple locations is preferred.
Working knowledge of TCP/IP, VLANs, DNS, DHCP, routing, switching, wireless networking, network segmentation, and structured troubleshooting.
Hands-on experience configuring or supporting firewalls, VPNs, virtual desktop technologies, servers, cloud services, endpoint platforms, and remote-management tools.
Experience deploying and supporting Windows-based environments, identity and access solutions, endpoint security, patching, backup, and monitoring tools.
Ability to follow technical designs and implementation standards, execute deployment checklists, test completed work, and maintain accurate documentation.
Experience collaborating with remote MSPs or outsourced service providers, including ticket management, troubleshooting coordination, escalation, follow-through, and validation of completed work.
Strong customer service, troubleshooting, documentation, organization, and communication skills.
Ability to manage assigned priorities, respond effectively during incidents, and travel to practice locations as needed.

Nice To Haves

Experience supporting healthcare delivery organizations, physician practices, ambulatory clinics, or other regulated environments.
Familiarity with healthcare applications, medical devices, imaging workflows, secure interfaces, and data exchange between clinical systems.
Working knowledge of HIPAA-aligned security practices, risk management, least-privilege access, auditability, and protection of sensitive health information.
Experience with Microsoft 365, Azure, Entra ID, Intune, Windows Server, virtualization platforms, and common enterprise networking and security technologies.
Relevant certifications such as Microsoft, Cisco, Fortinet, CompTIA, VMware, or equivalent.

Responsibilities

Participate in site-build activities; confirm network-drop and equipment-room requirements against approved plans, track dependencies, and coordinate onsite work with construction and low-voltage partners.
Install, configure, test, and document wired and wireless networks, switches, access points, firewalls, circuits, racks, power protection, and related infrastructure according to CardioOne standards.
Coordinate approved equipment orders and image, configure, deploy, and maintain workstations, laptops, monitors, printers, scanners, and other practice devices.
Install, configure, test, and support on-premises and cloud-hosted servers and services for secure data exchange and reliable application access.
Configure and support firewalls, network segmentation, VPNs, virtual desktop environments, identity and access controls, endpoint security, and secure remote access according to approved designs and policies.
Coordinate with remote MSPs and technology vendors by managing tickets, providing access and diagnostic information, coordinating work across time zones, validating changes, escalating unresolved issues, and maintaining ownership through resolution.
Diagnose and resolve software installation, connectivity, interface, authentication, and data-transfer issues across clinical, business, and third-party applications.
Complete go-live readiness tasks, test configurations, document issues, coordinate dependencies, and provide onsite technical support during installations and practice launches.
Provide responsive onsite and remote support for network, endpoint, server, peripheral, and application issues; document troubleshooting steps and appropriately escalate complex incidents.
Maintain inventories, configurations, patching, backups, monitoring alerts, access records, and other assigned operational controls.
Create and maintain build checklists, troubleshooting guides, knowledge articles, and end-user instructions to support consistent deployments and practice self-service.