Systems Engineer

Orion Innovation•Olympia, WA

10d

About The Position

The Systems Engineer, IT Shared Services, works under the supervision of the Director of IT and serves as the primary liaison for network-related projects supporting manufacturing, quality control, and facilities/engineering teams. As the site subject matter expert for IT systems infrastructure, this role oversees day-to-day monitoring and administration of local servers, storage, and application services to maintain a secure, reliable, and high-performing IT environment. The engineer provides network support to staff and resolves issues affecting site and remote operations. The position principally manages, monitors, and optimizes network infrastructure across the Bothell site, including IT QC, manufacturing, and corporate environments. It leads system onboarding, configuration, patching, upgrades, and integrations for local, plant-wide, and corporate IT systems and solutions. The role requires experience in pharma, biotech, or healthcare environments and expertise supporting systems architecture in supply chain, manufacturing, and quality system settings, along with familiarity with IT/OT convergence, GMP requirements, and process automation system protocols. Work takes place in a normal office environment as well as a GMP laboratory or manufacturing processing facility.

Requirements

At least 5 years of experience in pharma, biotech, or healthcare environments, with expertise supporting systems architecture in supply chain, manufacturing, and quality system settings.
At least 5 years of direct experience designing, implementing, and supporting enterprise IT systems infrastructure, including servers, storage, virtualization, operating systems, and cloud platforms, in regulated environments.
Bachelor's degree in a life sciences, engineering, or technology discipline, or at least 5 years of equivalent biotechnology or pharmaceutical industry experience.
Proficiency supporting ITIL processes, including Incident Management, Problem Management, and Change Management, with expertise troubleshooting and resolving system-related incidents.
Solid understanding of global Health Authority regulations, current industry practices, and guidelines for secure system architectures controlling computerized systems and electronic records.
Experience documenting system architecture, configurations, and change controls, and preparing metrics and performance reports for audit and compliance purposes.
Familiarity with IT/OT convergence, GMP requirements, and process automation system protocols.
Familiarity integrating and supporting enterprise systems such as MES, ERP, LIMS, Validation/Test systems, QMS, and Learning Management Systems in regulated domains.
Ability to support end-user and IT staff tickets and diagnose system performance, availability, and security issues.

Nice To Haves

Experience in pharma/biotech/healthcare manufacturing settings is preferred.
Professional certification such as Microsoft Certified: Azure Administrator Associate, CompTIA Server+, or equivalent.
Advanced certification such as Microsoft Certified: Azure Solutions Architect Expert, VMware Certified Professional (VCP), or similar.

Responsibilities

Manage, monitor, and optimize network infrastructure across the Bothell site, including IT QC, manufacturing, and corporate environments.
Oversee day-to-day monitoring and administration of local servers, storage, and application services.
Provide technical support and troubleshoot system-related issues across teams and site and remote operations.
Plan, configure, and implement integrations for applications, devices, and platforms.
Lead onboarding, configuration, patching, upgrades, and integrations of local, plant-wide, and corporate IT systems and solutions.
Maintain technical system documentation, diagrams, standard operating procedures, system architecture, configurations, and change controls.
Proactively identify and resolve system performance, security, and reliability issues.
Coordinate system activities, upgrades, and incidents locally and with global teams as needed.
Deliver training to internal teams on system best practices, security, and new functionalities.
Prepare, schedule, and implement system maintenance plans and upgrade cycles.
Develop and present system performance and incident reports to IT and business leadership.
Respond to support tickets from end users and IT staff and diagnose issues affecting servers, desktop applications, databases, and mission-critical systems.