Systems Engineer - Microsoft Platform & Cloud Operations
About The Position
Arclin is seeking a Systems Engineer to support and optimize its Microsoft ecosystem across a global manufacturing environment. The role works across Microsoft 365, Azure, identity services, endpoint management, and hybrid infrastructure to promote reliability, security, and continuous improvement. As part of the Infrastructure Operations team, the engineer collaborates with Cybersecurity, Infrastructure Engineering, application teams, managed service providers, and business stakeholders. The position supports Microsoft 365 administration, Azure cloud operations, identity and endpoint management, and Microsoft infrastructure reliability. It also contributes to cloud migrations, platform upgrades, infrastructure modernization, acquisitions, and site onboarding. The role is based in Alpharetta, Georgia, under a hybrid work arrangement, with limited travel as needed to support business initiatives and site operations.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- At least 5 years of experience supporting Microsoft enterprise infrastructure and cloud environments.
- Hands-on experience with Microsoft 365, Azure, Exchange Online, SharePoint Online, Teams, Intune, Entra ID, and Active Directory.
- Strong understanding of identity and access management, endpoint management, authentication, security controls, backup and recovery, and operational support practices.
- Experience working within incident, problem, and change management processes.
- Strong troubleshooting, communication, collaboration, and customer service skills.
Nice To Haves
- Experience supporting global, multi-site manufacturing or industrial environments.
- Experience with Azure Virtual Desktop, Azure Backup, Azure Site Recovery, Azure Monitor, and Log Analytics.
- Experience with Microsoft Defender technologies.
- PowerShell automation and Microsoft Graph experience.
- SAP-related infrastructure support experience.
- Experience working with managed service providers and technology vendors.
- Relevant Microsoft certifications in Azure, Microsoft 365, Identity, Security, or Endpoint Management.
Responsibilities
- Administer and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Entra ID.
- Manage user provisioning, licensing, mail flow, collaboration services, device management, and platform configurations.
- Troubleshoot complex issues and coordinate escalations with Microsoft and external service providers.
- Monitor platform health, security, adoption, and operational performance, and recommend improvements.
- Support and administer Microsoft Azure infrastructure and cloud services.
- Manage Azure virtual machines, storage, backup and recovery, resource access, monitoring, and identity integrations.
- Participate in cloud governance, cost optimization, and lifecycle management activities.
- Execute infrastructure changes in accordance with established change management and documentation processes.
- Administer Entra ID and hybrid identity environments, including support for multifactor authentication, conditional access, privileged access controls, and identity lifecycle processes.
- Manage Microsoft Intune device enrollment, compliance policies, configuration profiles, and application deployment.
- Investigate authentication, endpoint, and access-related incidents using monitoring and platform tools.
- Support Active Directory, Group Policy, DNS, directory synchronization, certificates, and related Microsoft infrastructure services.
- Assist with backup, disaster recovery, and business continuity initiatives.
- Lead troubleshooting, root cause analysis, and incident resolution activities.
- Participate in on-call support and maintenance activities for business-critical systems.
- Support cloud migrations, platform upgrades, infrastructure modernization projects, acquisitions, and site onboarding efforts.
- Maintain technical documentation, procedures, diagrams, and operational runbooks.
- Identify opportunities to automate recurring administrative tasks through PowerShell and approved automation tools.
- Collaborate with internal teams, vendors, cloud partners, and managed service providers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
