Systems Engineer I/II - Network

Novo Nordisk•Clayton, NC

About The Position

The Systems Engineer is responsible for the operation, maintenance, administration, and lifecycle management of selected infrastructure systems and platforms at Novo Nordisk’s Product Supply Aseptic Manufacturing facility in Clayton, North Carolina. The role supports capacity expansion projects and helps ensure that infrastructure systems meet company standards, lifecycle needs, and local and regulatory requirements. It also contributes to IT security, system performance and capacity, backup and recovery, disaster recovery, audits, and infrastructure procedures. The engineer collaborates with system managers, senior engineers, IT Security, and external infrastructure resources. The position may provide production support and after-hours support to the site. It follows applicable safety, environmental, confidentiality, and IT security requirements.

Requirements

Bachelor’s degree in a related field or an equivalent combination of education and experience.
Knowledge of project management and the development life cycle.
Minimum of five years of related experience is preferred.
Strong technical background in IT infrastructure systems and networking is preferred.
Knowledge of Microsoft and Linux operating systems, networking principles, and IT security concepts is preferred.
Experience with project implementation tasks, including system assessments, market surveys, design specification development, system implementation, and training, is preferred.
Ability to keep system documentation up to date and compliant with requirements before rollout is preferred.
Written and oral communication skills are preferred.
Ability to develop and maintain strong internal relationships is preferred.

Nice To Haves

Experience in environments with more than 300 servers and 2,000 workstations.
Experience with system monitoring tools, domain services, backup solutions, virtualized server deployment, patch management, and IT security.
Certification in an IT systems administration or engineering discipline, such as MCSA or MCSE.
Experience with Active Directory, DNS, DHCP, virtualization platforms, server deployment, disaster recovery, system patch deployment, communication flows, firewalls, application whitelisting, antivirus, network monitoring, and packet analysis tools.
Experience analyzing, troubleshooting, documenting, and resolving infrastructure and business-system hardware, software, and networking incidents.
Experience creating user accounts and managing access controls according to company policies.
Experience maintaining inventories of installed software and hardware and managing software licensing.
Experience configuring, optimizing, and monitoring operating system software and servers.
Experience performing lifecycle system development tasks for IT infrastructure systems.
General understanding of and experience with ITIL practices, including incident, problem, change, asset, release, and service-level management.
Experience operating infrastructure systems under FDA regulations and guidelines for computer-based information and automation systems.
Experience maintaining infrastructure documentation and system testing according to federal, corporate, and local requirements.
Experience following IT infrastructure policies and procedures for qualifying, managing, and retiring systems, and adhering to operation, maintenance, and IT disaster recovery procedures.
Experience participating in security audits, risk assessments, and analysis.
Experience following strategic IT solution strategies.
Experience with systematic problem solving, including troubleshooting, resolving, and documenting IT infrastructure incidents.
Experience establishing and operating within IT infrastructure cost-center and project budgets.
Knowledge of strategic IT planning, IT project management, systems analysis, requirements gathering, cost-benefit proposals, software lifecycle methodologies, software quality assurance, system specification development, analytical problem solving, critical FDA computer system requirements (21 CFR Part 11), computer system management, configuration management and control, and information system security principles.

Responsibilities

Participate in capacity expansion projects and ensure alignment with global and local standards.
Evaluate supported systems and design proposed systems to support lifecycle management.
Ensure infrastructure system installation, troubleshooting, and qualification meet local and regulatory requirements.
Participate in investigations and responses to IT security and support incidents.
Ensure security patches are deployed according to patching procedures and manufacturing recommendations.
Participate in risk assessments and analyze supported systems for performance and capacity.
Plan, prepare, test, and execute backup and recovery procedures for supported servers.
Manage backups and test the Disaster Recovery Plan annually for supported systems.
Provide input for IT infrastructure processes and procedures.
Resource on-site projects and work with external infrastructure resources on projects.
Collaborate with System Managers, senior engineers, and IT Security on new systems and updates to existing systems.
Serve as a subject matter expert during corporate and external agency audits.
Support and practice IT security, and protect sensitive data confidentiality.
Follow safety and environmental requirements while performing duties.
Provide ad hoc production support and after-hours support to the site.
Perform other duties as assigned.