Systems Engineer - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance•San Diego, CA

About The Position

The Systems Engineer will help build, maintain, and troubleshoot the organization’s rapidly expanding infrastructure. Reporting to the Systems Engineering Manager, this role administers and supports server infrastructure, monitors system health and security, diagnoses performance issues, and implements infrastructure improvements. The position also develops system policies, documentation, backup and recovery processes, and project plans for strategic infrastructure initiatives.

Requirements

At least 3 years of experience supporting an enterprise systems infrastructure.
At least 2 years of experience with Azure/Entra and O365/M365.
Current driver's license.
Current Microsoft, VMware (or other virtual hyper-converged technology), and Azure Solution certifications (AZ-303 or higher).
Strong working knowledge of current and emerging IT products, services, processes, and methodologies.
Working knowledge of administration and engineering for Microsoft Office 365 and other cloud-based technologies, such as Azure or AWS.
Knowledge of enterprise architecture, networking, and infrastructure, including cloud-based environments.
Working knowledge of Azure/Entra, O365/M365, Nutanix, Veeam, and best practices.
Effective customer service and interpersonal skills.
Ability to work effectively with others in a diverse environment.
Effective oral and written communication skills.
Ability to manage multiple tasks with competing deadlines using effective time-management skills.

Nice To Haves

Experience with Nutanix.
Experience with Veeam.

Responsibilities

Manage, administer, patch, update, monitor, and support Nutanix, Veeam, Windows, Linux, and O365 server infrastructure.
Use analytical skills to assess and correct server-related problems and outages.
Monitor and resolve disruptions, outages, security violations, and attacks affecting server-related devices and services.
Assess and maintain network and system security, and analyze and correct system issues and error logs.
Design, test, and deploy new systems, applications, and networks, including installing operating systems, databases, and productivity applications.
Recommend future system upgrades and develop a hardware upgrade protocol.
Assess and diagnose system performance, directing corrective actions to improve efficiency and optimization.
Define, create, and maintain system policies, comprehensive server diagrams, and documentation for support personnel.
Contribute to policies, procedures, and technical reports related to operating and maintaining the system state and server infrastructure.
Implement and maintain server backup and recovery processes.
Develop and implement project plans to support strategic infrastructure initiatives.