Systems Engineer - Monitoring & Operations

CACI International

1d•$63,300 - $129,700

About The Position

The Systems Engineer monitors system health, analyzes logs and alerts, investigates anomalies, takes corrective actions, coordinates incident response activities, and improves operational processes. The role supports enterprise systems, applications, servers, databases, cloud services, and network infrastructure to maintain availability, reliability, performance, and operational readiness. It also includes troubleshooting incidents, supporting maintenance and lifecycle activities, developing operational documentation, and contributing to automation and continuous improvement.

Requirements

Bachelor's degree in Information Technology, Computer Science, Systems Engineering, Cybersecurity, or a related field; an equivalent combination of education and experience may be considered.
At least 3 years of experience supporting enterprise systems, infrastructure, or network operations.
Experience monitoring production environments and responding to operational incidents.
Experience reviewing logs and troubleshooting infrastructure-related issues.
Knowledge of Windows and Linux operating systems.
Experience with monitoring and observability platforms such as Splunk, SolarWinds, Datadog, Dynatrace, Azure Monitor, Nagios, Grafana, or Prometheus.
Experience with log aggregation and analysis tools.
Understanding of networking fundamentals, including DNS, TCP/IP, routing, and firewalls.
Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
Knowledge of ITIL concepts, including Incident, Problem, and Change Management.
Basic scripting experience using PowerShell, Python, or Bash.

Responsibilities

Monitor enterprise systems, applications, servers, databases, cloud services, and network infrastructure using approved monitoring platforms.
Review dashboards, alerts, and performance metrics to identify potential issues before they affect operations.
Ensure system availability, reliability, and operational readiness across supported environments.
Perform daily operational checks and health assessments of critical infrastructure.
Analyze system, application, security, and network logs to identify trends, anomalies, and potential issues.
Investigate monitoring and logging alerts, correlate events across systems, and determine root causes and operational impacts.
Escalate issues according to incident management procedures.
Serve as a first responder for infrastructure- and application-related incidents.
Diagnose and resolve operational issues affecting performance, availability, or security.
Execute documented remediation procedures and recovery actions.
Coordinate incident response with engineering, cybersecurity, networking, and application teams.
Support major incident management efforts and provide timely status updates.
Monitor infrastructure capacity, performance, and utilization; identify degradation trends and recommend corrective actions.
Perform routine maintenance and system validations; support patching, upgrades, and system lifecycle activities.
Recommend improvements to reliability and operational efficiency.
Develop and maintain operational runbooks and standard operating procedures.
Identify opportunities to automate repetitive monitoring and operational tasks.
Assist with monitoring improvements, dashboards, and alert optimization.
Participate in root cause analysis and corrective action planning.
Maintain operational documentation and system inventories; document incidents, troubleshooting, and resolution steps.
Generate system health, availability, and performance reports; track recurring issues and recommend long-term solutions.