Systems Operations Engineer

Wells Fargo•Iselin, NJ

1d•$39 - $60•Onsite

About The Position

Wells Fargo is seeking a Systems Operations Engineer in Technology as part of the Infrastructure and End User Services (IES) Group. The role provides end-to-end desktop and voice support to employees by analyzing client needs and determining impacts on clients and the systems environment. The engineer participates in planning, installing, and troubleshooting new or modified desktop hardware, software, applications, and operating systems to meet client requirements. The position contributes to technical initiatives and projects, handles escalated issues, analyzes technical queries, recommends resolutions, and identifies opportunities to improve technical support processes. It also provides internal consulting on tools and processes and shares information about supported systems with colleagues, partners, stakeholders, and internal customers. The position requires working 100% onsite at the stated location, with flexibility for a 24/7 environment, alternative shifts, and assigned on-call duties. It is not eligible for visa sponsorship.

Requirements

2+ years of Systems Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education.
1+ years of experience in Field Technology Services, Desktop Support, or Genius Bar customer service.
Willingness to work 100% onsite at the stated location.
Flexibility to work in a 24/7 environment, work alternative shifts, and be on call as assigned.

Nice To Haves

2+ years of experience supporting Dell, HP, and Lenovo desktop and laptop hardware configurations, including diagnosing failed components across various hardware platforms.
2+ years of ServiceNow experience.
Experience administering Microsoft Intune and Microsoft Entra ID (Azure AD), including device enrollment, compliance, application deployment, Conditional Access, MFA, endpoint security, and troubleshooting.
Strong knowledge of Microsoft 365 and enterprise desktop support in a large-scale environment.
Knowledge of Windows 10/11, Mac OS, Intune, ServiceNow (SNOW), HP/Microsoft hardware, CMDB, ITAM, and ITIL.
Experience troubleshooting desktop network connectivity, including Wi-Fi.
Experience diagnosing and resolving software, application, and endpoint issues.
Experience supporting an Active Directory-integrated environment.
Knowledge of printer configuration, maintenance, and repair.
Excellent verbal, written, interpersonal, and customer-service skills.
Strong analytical and problem-solving skills, with close attention to detail and accuracy.

Responsibilities

Provide end-to-end desktop and voice support to employees by analyzing client needs and determining impacts on clients and the systems environment.
Participate in planning, installation, and troubleshooting of new or modified desktop hardware, software, applications, and operating systems.
Participate in initiatives and projects addressing issues escalated from Operations internal alerts, Help Desks, Support Groups, and other departments.
Participate in complex technical issues and initiatives related to large-scale applications, systems, databases, or other technical products and services.
Identify opportunities to improve technical support strategies and plans.
Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine-tune systems supporting low- to medium-risk technical deliverables.
Present recommendations for resolving complex technical queries.
Analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
Work as an internal consultant regarding the use of tools and processes.
Provide information about supported system areas to functional colleagues, internal partners, stakeholders, and internal customers.