Systems Engineer (IT Support)

Sally Beauty Holdings•Justin, TX

6d•Onsite

About The Position

The Systems Engineer will work with customers to provide timely and professional support while maintaining hardware and software lifecycles, and documenting issues/resolutions for internal IT teams.

Requirements

1-2 years in related fields
High School Education, Technical certifications or 2 + years’ experience preferred.
Industry certifications (A+, Network +, CCNA, CCNP, MSCA, MCSP, Mobility+)
Excellent communication and customer service skills.
Takes responsibility for performance and team relationships and always seeks to improve.
Proactively researches and solves issues.
Strong interpersonal skills and works great as part of a team.
Keeps up with industry trends and knowledge.
Mentors and trains junior staff and shares knowledge.

Responsibilities

Provide first level contact, log tickets, and convey resolutions to customer issues.
Deploy and maintain hardware and software in production environment. Manage warranties, repairs and firmware upgrades. Patch existing software according to vendor requirements and company SLA.
Properly escalate, track and redirect problems to correct resources.
Utilize excellent customer service skills, provide feedback and see problems through to resolution
Maintain hardware and software inventory.
Document training materials, procedures and update knowledge base.
Participate in hardware and software evaluations.
Other Duties as assigned.

Benefits

medical
dental
vision
life Insurance
paid vacation and sick days
paid holidays
tuition reimbursement
401(k) with company match
in house salon with complementary services
varied selection of food options at our corporate campus
Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount