Systems Engineer, Day Shift, Information Technology

Adventist HealthCare•Gaithersburg, MD

36d•Onsite

About The Position

Adventist HealthCare's Information Technology team seeks to hire an experienced Systems Engineer III who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a Systems Engineer III you will perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems. You will also perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio. A comprehensive understanding of infrastructure, clinical and business application lifecycle, technical architecture, data, configuration and, operational support requirements is essential. You will provide infrastructure platform and application portfolio support in the timely resolution of technology incidents while adhering to SLA prioritization and success measures – including 24x7 on call support. Investigating infrastructure platform and application portfolio interoperability issues and developing risk mitigation plans for existing and new applications is also a key responsibility. You will work with end users and other support staff to configure, troubleshoot and maintain all layers of infrastructure platform and applications. Maintaining detailed charts, diagrams and flow charts outlining systems, hardware, interfaces and configurations, and documenting operational and support procedures to ensure the overall integrity of infrastructure platform and applications are crucial. Following PMBOK best practices in the implementation and transition of infrastructure platform and application implementations, and participating in the creation of detailed work breakdown structures for the implementation of infrastructure platform and application upgrades and implementations are expected. Facilitating conversations across AHC employees and vendors and other support teams while implementing or upgrading technology platforms, and following change and release management processes are also part of the role. You will follow PMBOK and ITIL principles in the planning and design of infrastructure platform and application implementations. Assisting with requirements data gathering and analysis, and assisting with the development of technical reference architectures that illustrate the entire topology of a system or service including communication requirements and system dependencies are also key duties. Reviewing infrastructure platform and application changes for the environment and providing input on the technical impact of the changes, and participating in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization are important aspects of this role. Scheduling and participating in reviewing vendor solutions to address workflow requirements of the business and clinical departments, and providing expertise to identify and translate business workflow into infrastructure platform and application configuration requirements are also expected.

Requirements

5+ years in depth experience with implementing and supporting applications in a MS Windows Server/Desktop environment
5+ years in depth experience with supporting general COTS based applications
Network + or similar certification required
A+ or similar certification required

Nice To Haves

Bachelor’s degree in the field of computer science or information technology is preferred
3+ years of experience working in the healthcare industry is preferred
3+ years of experience working with clinical applications is preferred
ITILv3 Foundations is preferred
At least three primary technology certifications covering one or more technologies including but not limited to server, storage and infrastructure application certifications preferred (ie: Microsoft/AIX/Linux Server products, SQL Server, Active Directory, Azure, IBM/EMC Storage, VMware, Citrix XenApp and XenDeskop)

Responsibilities

Perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems
Perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio
Maintain a comprehensive understanding of infrastructure, clinical and business application lifecycle, technical architecture, data, configuration and, operational support requirements
Provide infrastructure platform and application portfolio support in the timely resolution of technology incidents while adhering to SLA prioritization and success measures – including 24x7 on call support
Investigate infrastructure platform and application portfolio interoperability issues and develop risk mitigation plans for existing and new applications
Work with end users and other support staff to configure, troubleshoot and maintain all layers of infrastructure platform and applications
Maintain detailed charts, diagrams and flow charts outlining systems, hardware, interfaces and configurations
Document operational and support procedures to ensure the overall integrity of infrastructure platform and applications.
Follow PMBOK best practices in the implementation and transition of infrastructure platform and application implementations
Participate in the creation of detailed work breakdown structures for the implementation of infrastructure platform and application upgrades and implementations
Facilitate conversations across AHC employees and vendors and other support teams while implementing or upgrading technology platforms
Follow change and release management processes
Follow PMBOK and ITIL principles in the planning and design of infrastructure platform and application implementations
Assist with requirements data gathering and analysis as needed
Assist with the development of technical reference architectures that illustrate the entire topology of a system or service including communication requirements and system dependencies
Review infrastructure platform and application changes for the environment and provide input on the technical impact of the changes
Participate in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization
Schedule and participate in reviewing vendor solutions to address workflow requirements of the business and clinical departments
Provide expertise to identify and translate business workflow into infrastructure platform and application configuration requirements.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support