Systems Engineer III

The job overview for this position is that the Systems Engineer III at AbleTo is responsible for managing the company's systems and networks. They design new system architecture, troubleshoot and resolve system errors, and ensure the smooth operation of computer systems. Additionally, they provide leadership and mentoring to junior Systems Engineers and review current system configurations for improvements. This is a hybrid role that may require onsite work at the NYC office.

Support the ongoing development and maintenance of our Information Technology Operations.

Responsible for work encompassing information technology (IT) applications and infrastructure systems across AbleTo.

Gather business requirements, conduct needs assessments, develop functional specifications and build to ensure that developed IT applications solutions support business objectives.

Maintains the organization's IT infrastructure, including Cloud Architecture, software, servers, storage solutions, networks, and physical facilities. Possesses solid knowledge of the subject matter.

Provides leadership, coaching, and/or mentoring to level I System Engineers.

SME on our core systems, their integrations, and dependencies.

Regularly review current system configurations and provide recommendations for system improvements.

Review requirements and execute the necessary workflow and enhancement changes within the following key systems:

• Jira System Administration (ITSM)
• Intune (PC Management)
• Jamf (Mac Management)
• Tanium (Secure Endpoints)
• CrowdStrike (Firewall)
• Cisco Umbrella (Cloud Security)
• Netskope (Cloud Security)
• Manage Engine Administration
• Slack, Zoom, and Confluence (Collaboration Tools)
• Secure File Transfer protocols, SFTP, HTTPS, etc.
• Future systems TBD

Provide technical support, troubleshooting, and complex problem resolution on escalated issues while monitoring and maintaining application environment stability.

Act as an escalation point for Service Operations where there is a need to escalate to L3 and for problems pertaining to IT technology with a view to

• Able to work onsite at NYC location
• 5+ years of experience working with AzureAD, Powershell, Scripting, and SaaS solutions
• Bachelor's degree in Technology or Networking or equivalent work experience
• Strong hands-on experience with Google Workspace (Google Gsuite Administration, Docs, Sheets, Drive), Google Cloud GCP, and Windows Server/OS
• 1+ years of experience working with Jira as a System Administrator
• Technical expertise in creating & troubleshooting various workflows & integrations between SaaS solutions

• Competitive salaries
• Professional perks such as 401K matching
• Generous time off
• Comprehensive health benefits (for full-time employees)
• Access to Mental Health programs
• Weekly meditation sessions
• Inclusive and flexible workspace prioritizing work/life balance
• Opportunity to join a Great Place to Work-Certified™ company
• Equal opportunity employer
• Ability to learn new technologies and applications to support business needs