Systems Engineer II-Enterprise Collaboration

Western Governors University • Salt Lake, UT

22h

About The Position

The Systems Engineer II-Enterprise Collaboration supports, implements, maintains, and troubleshoots the university’s Microsoft 365 environment and associated infrastructure, including related applications, servers, and services. The role works with product, IT, and business stakeholders in an agile workflow and maintains ownership of both new and ongoing Microsoft 365 needs. It helps resolve and optimize platform issues and contributes engineering requirements and strategic recommendations to management.

The position supports collaboration and productivity solutions that meet technical, security, and business needs. It works with internal customers to gather requirements, partners with product and architecture teams on platform capabilities and roadmaps, supports enterprise migrations and integrations, and contributes to service, vendor, lifecycle, and change management. It also provides user support and training, maintains documentation, reviews code and deployment packages, and mentors junior technical staff.

The role may require occasional evening and weekend work for production releases and system issues, and participation in a rotating 24/7/365 on-call schedule. Occasional travel of up to 20% is required, including designated company summits, conferences, and visits to company locations.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent relevant experience; the posting defines equivalence generally as one year of experience for one year of education, at the hiring manager’s discretion.
• Five years of experience with mid-level (Tier 2 or 3) administration and engineering in an enterprise IT environment, including operational and break/fix work.
• Microsoft Certified Professional certification.
• Git version control experience.
• Participation in a 24/7 on-call rotation.
• Knowledge and experience with Exchange Online and Exchange 2016, Microsoft Teams Online and on-premises, and Microsoft 365 Office Online.
• Knowledge and experience with Entra ID, Azure Rights Management Services, and Information Rights Management.
• Knowledge and experience with Mimecast and Abnormal cloud-based email filtering and management.
• Knowledge and experience with SharePoint Online, including expertise implementing and supporting OneDrive for Business.
• Knowledge and experience with Enterprise Mobility & Security solutions, including Intune, Entra ID Premium, Azure Information Protection, and Advanced Threat Analytics and Protection.
• Intermediate administration and engineering knowledge, including operational, break/fix, engineering, and design work.
• Intermediate PowerShell scripting and development skills.
• Ability to create and update advanced rules for Exchange Dynamic Distribution Lists and Entra ID Dynamic Security Groups.
• Knowledge and experience with Microsoft 365 for macOS, particularly Outlook, Teams, and OneDrive for macOS.
• Working knowledge of authentication mechanisms.
• Ability to support and implement IT projects and major efforts, including documentation, communication, and coordination.
• Expertise coordinating and assisting Tier 1 or Tier 2 customer support personnel with Microsoft 365 incidents and tasks.
• Ability to develop information system design, governance, process, and procedure documentation.
• Skill in coordinating and escalating Microsoft support and working with first- and third-party software vendors to resolve business-impacting problems.
• Excellent customer service skills and the ability to provide user guidance, documentation, and consultation.
• Excellent written, oral, interpersonal, and presentation skills.
• Excellent analytical and problem-solving abilities.
• Ability to work in a team-oriented and collaborative environment.
• Ability to assume 24/7/365 on-call technical duties on a rotating schedule.

Nice To Haves

• Experience with non-profit processes.
• Experience working in an Agile or Kanban environment.
• Basic knowledge of other Microsoft systems infrastructure products, such as Azure and Windows Server.
• Knowledge supporting and developing skills in Microsoft Power Platform products, including Power BI, Power Apps, Power Automate, and Power Virtual Assistant.
• Experience with modern authentication involving multiple modern browsers, Microsoft 365, client profile migration, and mailbox migration.
• Understanding of legacy authentication technologies.

Responsibilities

• Support, implement, maintain, configure, and troubleshoot the university’s Microsoft 365 environment, associated infrastructure, applications, servers, and services.
• Support the development of applications and services that improve student experience, success, and scalability.
• Collaborate with developers, designers, testing, product management, IT, business stakeholders, and internal customers to develop features and gather business processes and project requirements.
• Support strategic planning and initiatives through development, communication, troubleshooting, and problem solving.
• Aid in prototyping and developing new technology and frameworks.
• Administer Collaborative Platforms and Microsoft 365, including user account maintenance, reports and dashboards, workflows, and routine administrative tasks.
• Support Microsoft 365 data feeds, integrations, messaging, collaboration technologies, and enterprise migrations, including Exchange Online migrations.
• Evaluate, scope, and complete new development requests.
• Support administrative, development, and change management processes with the institutional management team.
• Assist with training new users and developing Microsoft 365 skills across the organization.
• Liaise among users, vendors, and application development teams.
• Support deployment rollback and recovery plans.
• Resolve Microsoft 365 and Collaborative Platforms issues submitted through university ticketing systems.
• Review developer code and PowerShell deployment packages to ensure best practices and procedures are followed.
• Create and maintain documentation for collaboration and Microsoft 365 infrastructure, systems, policies, and procedures.
• Participate in and serve as a resource for Microsoft 365-related projects.
• Partner with Product teams on platform capabilities and functional business requirements.
• Partner with Enterprise Architecture and Infrastructure Operations peers on short- and long-term roadmaps.
• Support technical discussions with stakeholders and internal customers to drive decisions and implementation.
• Aid agile delivery processes, service metrics, and financial, vendor, and lifecycle management.
• Support SLA/OLA requirements for productivity solutions and collaborate with vendor management and other stakeholders on vendor relationships.
• Mentor junior technical staff.
• Work occasional evenings and weekends to support production releases and resolve system issues, and participate in a rotating 24/7/365 on-call schedule.
• Perform other job-related duties as assigned.

Benefits

• Eligibility for bonuses.
• Medical, dental, vision, telehealth, and mental healthcare coverage.
• Health savings account and flexible spending account.
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness, and hospital indemnity supplemental coverage.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off without accrual.
• Flexible paid sick time without accrual.
• 11 paid holidays.
• Other paid leaves, including up to 12 weeks of parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level