Systems Engineer II - Server Admin

Novo Nordisk • Clayton, NC

2d

About The Position

Responsible for the operation, maintenance, administration, & lifecycle management of selected infrastructure systems & platforms. Relationships Reports to Manager, IT Systems. Essential Functions Evaluate existing supported systems & designing proposed systems to ensure lifecycle management of those systems Ensure that installation, troubleshooting, qualification & validation of infrastructure systems meets local & regulatory requirements Monitoring systems & responding to IT incidents Participate in investigations & responses to IT Security & Support incidents Ensure security patches are deployed according to patching procedures & manufacturing recommendations Participate in Risk assessments & provide analysis of supported systems for performance & capacity Plan, prepare, test & execute backup & recovery procedures for supported serversResponsible for backups & annually testing the Disaster Recovery Plan for supported systems Provides mentoring & technical guidance to other ITS personnel Provides input for IT Infrastructure Processes & Procedures Resource on site projects & works with external infrastructure resources on projects Manage small department projects & support other business unit projects Collaborate with System Managers, Senior engineers, & IT Security for new systems or updates to existing systems Serve as SME during corporate & external agency audits Support & practice IT Security Ensure confidentiality of sensitive data Follow all safety & environmental requirements in the performance of duties Provide ad-hoc production support & after-hours support to the site Other accountabilities as assigned Physical Requirements Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.)

Requirements

• Bachelor's Degree in related field with minimum 5 yr. related experience or 10 years direct experience required
• Knowledge of Microsoft OS, Linux OS, Networking principles, & concepts of IT Security required
• Experience in environments with more than 300 servers & 2000 workstations required
• Experience in System Monitoring Tools, Domain Services, Backup Solutions, Deployment of Virtualized Servers, Patch Management, & IT Security required
• Certification in an IT System Administration/Engineer discipline (e.g. Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), etc.) required
• Strong technical background in IT Infrastructure systems & networking required
• Experience of using System Monitoring Tools, Domain Services (Active Directory, DNS, DHCP), Virtualization Platforms & deployment of servers, Backup Solutions & Disaster Recovery Processes, System Patch Deployment Technologies, Communication Flows & Firewalls, IT Security Controls such as Application Whitelisting/Anti-virus, & network monitoring & packet analysis tools required
• Maintaining an inventory of installed software/hardware & managing software licensing required
• Analyzing, troubleshooting, documenting, & resolving infrastructure & business system hardware, software & networking incidents required
• Configuring, optimizing, & monitoring operating system software & servers required
• Perform life-cycle system development tasks for IT infrastructure systems required
• General understanding & practices ITIL framework (Incident Management, Problem Management, Change Management, Asset Management, Release Management, Service Level Management, etc) required
• Operate infrastructure systems under FDA regulations & guidelines as they relate to computer-based information & automation systems required
• Maintain infrastructure documentation & system testing in accordance with federal, corporate, & local requirements required
• Follow all IT infrastructure policies & procedures for qualifying, managing, & retiring IT Infrastructure Systems required
• Adhere to the Operation & Maintenance Procedures & IT Disaster Recovery Plans for supported systems required
• Participate in security audits, risk assessments, & analysis required
• Adhere to strategic IT solution strategies required
• Experience with Systematic Problem Solving (Ability to troubleshoot, resolve, & document IT infrastructure incidents) required
• Knowledge of project management & the development life cycle required required
• Perform project implementation tasks, including system assessments, market surveys, design specification development, system implementation & training for various information technology while using established procedures required
• Assure all system documentation is up-to-date prior to rollout & compliant with requirements required
• Establish & operate within IT infrastructure cost center & project budgets required
• Demonstrates good written & oral communication skills required
• Develops & maintains strong internal relationships required
• Perform other duties as assigned required
• Strategic IT Planning, IT Project Management, IT Systems Analysis (Requirement gathering, Cost/Benefit Proposal Generation), Software Life Cycle Methodologies, Software Quality Assurance, System Specification Development, Analytical Problem Solving (SPC, TQM), Critical FDA Computer System Requirements (21CFRPart 11), Computer System Management, Configuration Management & Control, Information System Security Principles required

Responsibilities

• Evaluate existing supported systems & designing proposed systems to ensure lifecycle management of those systems
• Ensure that installation, troubleshooting, qualification & validation of infrastructure systems meets local & regulatory requirements
• Monitoring systems & responding to IT incidents
• Participate in investigations & responses to IT Security & Support incidents
• Ensure security patches are deployed according to patching procedures & manufacturing recommendations
• Participate in Risk assessments & provide analysis of supported systems for performance & capacity
• Plan, prepare, test & execute backup & recovery procedures for supported serversResponsible for backups & annually testing the Disaster Recovery Plan for supported systems
• Provides mentoring & technical guidance to other ITS personnel
• Provides input for IT Infrastructure Processes & Procedures
• Resource on site projects & works with external infrastructure resources on projects
• Manage small department projects & support other business unit projects
• Collaborate with System Managers, Senior engineers, & IT Security for new systems or updates to existing systems
• Serve as SME during corporate & external agency audits
• Support & practice IT Security
• Ensure confidentiality of sensitive data
• Follow all safety & environmental requirements in the performance of duties
• Provide ad-hoc production support & after-hours support to the site
• Other accountabilities as assigned

Benefits

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees