Systems Engineer II, AI Solutions & IT Operations

Woven•Palo Alto, CA

About The Position

Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society. Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all. About the Role We are seeking a versatile and self-driven Systems Engineer to lead the architecture of our enterprise AI platforms while also supporting our core IT infrastructure. In this unique role, you will act as a full-stack owner for our Moveworks ServiceNow Platform—consulting with internal customers to build cutting-edge Agentic AI solutions—while also rolling up your sleeves to serve as an escalation point for complex L2/L3 IT system operations. You will act as an independent practitioner who thrives on strategic autonomy. Whether you are writing custom Python scripts for a new AI workflow, assessing the broader AI vendor landscape, or troubleshooting a critical server issue, you take a proactive, problem-solving approach. If you are a "doer" who loves blending modern automation with reliable IT operations, we want you on our team.

Requirements

3-5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer.
Hands-on experience designing, building, and launching full-stack workflows and automations.
Must be proficient in leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), and generic scripting (e.g., Python, JavaScript, Golang).
Proven ability to operate across multiple business functions and technical domains, demonstrating adaptability, quick learning, and a broad, deep technical skillset.
You are a fully independent practitioner who owns work with minimal guidance. You can evaluate multiple complex factors, arrive at sound technical decisions, and roll up your sleeves to get the work done.
A strong track record of contributing ideas, architectural designs, and documentation across multiple project teams, not just within your immediate assignments.

Responsibilities

Partner deeply with internal customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Discussions and Planning, Solution Design/Architecture, Building, Tuning, and Prod Launch.
Architect, design, and consult with customers to develop high-impact technical AI solutions. Apply creative freedom in solution design to help internal teams leverage AI in novel ways and shape their Agentic AI roadmap.
Integrate the Moveworks ServiceNow Platform with enterprise systems in an innovative, secure, and performant manner to solve complex business challenges.
Work closely with engineering and product teams (including vendor partners like Moveworks) on new rollouts. Synthesize on-the-ground customer feedback to drive product decisions, assess the evolving AI landscape, and help evaluate the best solutions for our tech stack.
Responsible for the maintenance, configuration, and reliable operation of core IT services, networks, servers, virtualization, and cloud systems.
Serve as the escalation point for the help desk. Interact with support teams to assist in troubleshooting, identify root causes, and provide timely technical support.
Continuously proactively identify pain points and improve existing IT processes and procedures to achieve operational excellence.