IT SYSTEMS ENGINEER II
About The Position
The purpose of this position is to provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to desktops, laptops, tablets, mobile devices and kiosk machines in the end user environment and support and mentor the Systems Engineer 1. This position is part of the local plant Information Services department. This person will interface with internal and external end-users to support and maintain end-user computing needs. The incumbent will report to the Manager, Information Services. Facility is a 24x7 operation; rotational call is required.
Requirements
- Bachelor of Science, Information Technology Systems or equivalent.
- Windows Operating Systems literate.
- Proficient in active directory and group policy functionality.
- Strong investigation and troubleshooting for problem solving for desktop, servers, and network equipment.
- Effective use of troubleshooting tools like Wireshark, Fiddler, Linux/DOS utilities, and Windows PowerShell.
- Strong organizational skills to handle numerous details, deadlines, and requests.
- Ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
- Ability to evaluate and prioritize tasks for efficiency and completeness.
- Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, and requests for information.
- Able to work rotational call, afterhours, and weekends as assigned or needed.
- Able to interact effectively and professionally with all levels of plant, mill and corporate personnel and with customers and vendors.
Nice To Haves
- A minimum of 5+ years previous work experience in an industrial environment related IT.
- Applicant familiarity with IBM AS400 operations.
- Certifications a Plus.
Responsibilities
- Provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to desktops, laptops, tablets, mobile devices and kiosk machines in the end user environment.
- Support and mentor the Systems Engineer 1.
- Interface with internal and external end-users to support and maintain end-user computing needs.
- LAN/WAN investigation, configuration, and troubleshooting user/systems access and applications issues.
- Experience with ITS user security and operating systems administration covering various platforms/applications.
- Experience with VOIP system and administration.
- Experience with server support in a virtual environment to include investigating and troubleshooting issues.
- Experience investigating, documenting, and resolving help desk service requests and use of help desk software.
Benefits
- Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
- Paid Holidays.
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- AD&D coverage
- Disability coverage
- 401k plan with pre-tax and Roth contribution options
- Employer provided matching contributions for 401k
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
