Systems Engineer I

Evergreen Goodwill•Seattle, WA

3d•$85,000 - $100,000•Hybrid

About The Position

Evergreen Goodwill of Northwest Washington is hiring a Systems Engineer I to own day-to-day systems operations and escalated technical support across its environment. The role keeps production systems healthy and reliable, resolves issues escalated from the helpdesk, and supports infrastructure modernization. It is intended for someone moving from helpdesk or desktop support into server-side ownership, with senior engineers available to learn from. The position is based at the Seattle Admin location and follows a hybrid schedule: three days in the office and one day remote. The stated salary band is $85,000–$100,000. The organization employs over 2,000 people and operates job-training centers, nonprofit retail stores, and donation sites across Northwest Washington.

Requirements

1–3 years of experience in systems administration, IT operations, or a senior helpdesk/desktop support role with server responsibilities.
Working knowledge of Windows Server and Active Directory, including users, groups, Group Policy, DNS, and DHCP.
Hands-on experience with at least one hypervisor: VMware ESXi, Proxmox, or Hyper-V.
Solid networking fundamentals, including VLANs, routing, firewalls, VPN, and multi-site connectivity troubleshooting.
Scripting ability for automating routine tasks; PowerShell is preferred, and Bash or Python is also welcome.
Clear written communication and a habit of documenting work.
Good judgment about what can be resolved independently and what needs to be escalated.
Bachelor's degree in computer science, information technology, or a related field, or equivalent professional experience. Demonstrated work carries more weight than credentials.

Nice To Haves

Experience supporting multi-site or retail environments.
Exposure to Proxmox VE, KVM, Linux administration, or ZFS/Ceph storage.
Experience with Microsoft 365 / Entra ID, SSO, conditional access, or MFA tooling.
Backup and disaster recovery tooling experience, such as Veeam, Proxmox Backup Server, or similar.
Familiarity with ticketing and monitoring platforms.
Relevant certifications (CompTIA Network+ or Server+, Microsoft, Linux Foundation) or equivalent practical experience.

Responsibilities

Take ownership of technical issues escalated beyond the helpdesk, drive them to resolution, and document root causes and fixes.
Perform daily systems operations, including patching, backup and restore verification, monitoring and alert response, and server and endpoint health checks.
Administer Windows Server and virtualized workloads across datacenter and store environments.
Manage identity and directory operations, including user provisioning and deprovisioning, groups and permissions, MFA, and access hygiene.
Provide remote systems support to 24 retail locations, including site infrastructure and connectivity issues, and coordinate on-site work when needed.
Build and maintain operational documentation and runbooks.
Support infrastructure projects, including virtualization platform migration and identity rollout work.
Participate in scheduled maintenance windows and an on-call rotation.

Benefits

Health plan including medical, dental, vision, and prescription coverage.
Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance for salaried employees.
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
Flexible Spending Accounts (FSA) Plan.
Roth and 403(b) Retirement Savings Plan program.
Paid vacation, nine holidays, and sick time.
Limited paid time off for jury duty and bereavement leave.
Employee discounts.
Employee referral bonus.
Employee Assistance Program (EAP).
Mentorship Program.
Career advancement opportunities.
Paid job training.