Systems Engineer I

Evergreen Goodwill • Seattle, WA

2d • Hybrid

About The Position

The Systems Engineer I owns day-to-day systems operations and escalated technical support across the organization’s environment. The role helps keep production systems healthy and reliable, resolves issues escalated from the helpdesk, and supports infrastructure modernization work. It is suited to someone moving from helpdesk or desktop support toward server-side ownership, with senior engineers available for guidance.

The position is based at the Seattle Admin location and follows a hybrid schedule of three days in the office and one day remote. It provides systems support to 24 retail locations and includes participation in scheduled maintenance windows and an on-call rotation. The salary band is $85,000–$90,000.

Requirements

• 1–3 years of experience in systems administration, IT operations, or a senior helpdesk/desktop support role with server responsibilities.
• Working knowledge of Windows Server and Active Directory, including users, groups, Group Policy, DNS, and DHCP.
• Hands-on experience with at least one hypervisor: VMware ESXi, Proxmox, or Hyper-V.
• Solid networking fundamentals, including VLANs, routing, firewalls, VPN, and multi-site connectivity troubleshooting.
• Scripting ability for automating routine tasks; PowerShell is preferred, and Bash or Python is also welcome.
• Clear written communication and a habit of documenting work.
• Good judgment about what can be resolved independently and what needs to be escalated.
• Bachelor’s degree in computer science, information technology, or a related field, or equivalent professional experience. Demonstrated work carries more weight than credentials.

Nice To Haves

• Experience supporting multi-site or retail environments.
• Exposure to Proxmox VE, KVM, Linux administration, or ZFS/Ceph storage.
• Experience with Microsoft 365 / Entra ID, SSO, conditional access, or MFA tooling.
• Backup and disaster recovery tooling experience, such as Veeam, Proxmox Backup Server, or similar.
• Familiarity with ticketing and monitoring platforms.
• Relevant certifications, such as CompTIA Network+ or Server+, Microsoft, or Linux Foundation certifications, or equivalent practical experience.

Responsibilities

• Take ownership of technical issues escalated beyond the helpdesk, drive them to resolution, and document root causes and fixes.
• Perform day-to-day systems operations, including patching, backup and restore verification, monitoring and alert response, and server and endpoint health checks.
• Administer Windows Server and virtualized workloads across datacenter and store environments.
• Manage identity and directory tasks, including user provisioning and deprovisioning, group and permission management, MFA, and access hygiene.
• Provide remote systems support to 24 retail locations, including site infrastructure and connectivity issues, and coordinate on-site work when needed.
• Build and maintain operational documentation and runbooks.
• Support infrastructure projects, including virtualization platform migration and identity rollout work.
• Participate in scheduled maintenance windows and an on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level