Systems Engineer I

Tri-County Technical College•Pendleton, SC

4d•Onsite

About The Position

Tri-County Technical College is seeking a Systems Engineer to join their IT team. This role is responsible for engineering systems to support the college's business, instruction, and IT operations. The ideal candidate will have experience in designing, implementing, and managing projects and systems, with a strong understanding of systems, data, and network security. The position requires the ability to analyze data, research requirements, manage multiple projects, and create technical documentation. The college emphasizes a collaborative and supportive environment focused on student success and offers opportunities for professional growth.

Requirements

A bachelor's degree in computer science or related field and experience in computer system development and modification.
Relevant experience may be substituted for a bachelor's degree on a year-for-year basis.
Ability to design, configure, implement, and manage projects and systems.
Knowledge and experience of systems, data, and network security designs.
Ability to analyze data, research requirements, and implement solutions.
Ability to prioritize and manage multiple projects at one time.
Ability to create documentation for technical and non-technical users.
Effective oral and written communication skills.

Nice To Haves

Proficiency in managing Windows Servers, Windows Workstations.
Experience creating and working with Windows Group Policy.
Experience with hardening of systems.
Experience with EDR Platforms.
Experience managing patch management platforms.

Responsibilities

Research and design hardware and applications to support college business, instruction, and IT operations.
Evaluate systems requests to determine feasibility in relation to time, cost, and College policies and IT standards.
Meet and consult with various levels of administration and staff for systems planning to analyze business cases, investigate problems, and determine opportunities for improvement through technology integration.
Define project scope, constraints, perform fact finding, observe operations, analyze cost, determine scheduling, evaluate technical feasibility, and report results to stakeholders and management.
Determine Application, System, Security, and hardware specifications and requirements based on research and analysis.
Research, design, select, and modify system solutions according to specifications or research, design, and develop systems solutions that best meet the needs of systems requests.
Create system implementation plans and execute with project management best practices and effective communication.
Set up ongoing system support, maintenance, and security evaluations.
Configure, in alignment with college and IT policies, all on-premise and cloud enterprise server systems and applications, as well as data center and disaster recovery hardware systems, including storage arrays, data center switches, blade servers, backup tape libraries, load balancers, and various system appliances.
Provide maintenance for all on-premise and cloud enterprise system applications, as well as data center and disaster recovery hardware, including equipment upgrades, firmware upgrades, replacements, and emergency response repair.
Proactively monitor for system security threats and vulnerabilities and take action to mitigate the risk of a breach in accordance with State, College, and IT Policies.
Ensure backups are up to date according to defined retention policies.
Ensure replication from the Data Center to the Disaster Recovery site is maintained and monitored.
Ensure disaster recovery plans are up to date and well documented.
Perform and monitor daily server backups and off-site tape rotations.
Use the Service Desk ticketing system to work assigned incident and service request tickets and respond according to defined priority service level agreements.
Troubleshoot, diagnose, resolve issues, and follow up with customers, providing feedback and seeing problems through to resolution.
Document systems incidents and create change requests for any production system or application changes.
Assist in daily monitoring of production systems and analyze monitoring and ticketing data trends to proactively respond.
Maintain system configuration documentation and knowledge base articles with accurate and up-to-date information relating to current IT policies and procedures.
Assist in research to help develop long-range plans for systems infrastructure, application expansion, integration, capacity, and performance.
Define current and predict future licensing requirements for hardware and applications.
Provide training for applications that have been implemented.
Other duties as assigned.

Benefits

Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
Basic life insurance and optional supplements life insurance for employee, spouse, and children.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental leave
State Retirement Plan
Deferred Compensation Programs: 401k with employer contributions.
Professional Development Opportunities: Team bonding activities/events and professional training programs.
Employee Assistance Program (EAP): Counseling and support services.