Systems Engineer 3

Kyyba•Warren, MI

About The Position

Kyyba is hiring a Systems Engineer 3 to install, configure, upgrade, maintain, and troubleshoot servers and related hardware and software in LAN, WAN, and stand-alone environments. The role includes investigating, diagnosing, testing, and resolving system, hardware, software, and infrastructure issues, as well as supporting systems and servers so authorized users can access available services. The position also includes extensive Planisware functional analysis and configuration work. The engineer partners with business and IT stakeholders to understand objectives, processes, challenges, and reporting needs; translates requirements into functional designs and configuration specifications; and configures Planisware modules, workflows, forms, views, dashboards, reports, and portfolio structures. The role supports project lifecycle, stage-gate, resource and demand management, financial planning, governance, user access, and security configurations. Additional responsibilities include improving portfolio and project management processes, testing and validating configurations, supporting system integration testing and user acceptance testing, documenting changes, assisting with releases and deployment readiness, and developing reports and analytics. The engineer also provides documentation, training, functional support, and troubleshooting, and collaborates with stakeholders, implementation partners, technical architects, developers, and the Planisware Center of Excellence. The position is located in Warren, Michigan.

Requirements

Bachelor's degree in a technical field such as computer science, computer engineering, or a related field.
5–7 years of experience.
Broad knowledge of IT systems engineering.
Experience with system capacity and planning, functional configuration, and audit.
Experience with system planning and capacity tools and analyses.

Responsibilities

Configure, install, and support equipment according to business specifications.
Maintain software applications and operating systems through regular maintenance.
Maintain configuration and support documentation.
Manage assigned projects and program components to deliver services in accordance with established objectives.
Oversee administration of systems and servers to ensure services are available to authorized users.
Maintain multi-site network operations, software applications, and operating systems.
Troubleshoot hardware, software, and security-system malfunctions to resolve operational issues and restore services.
Partner with business and IT stakeholders to understand objectives, processes, challenges, and reporting needs.
Facilitate workshops, requirements-gathering sessions, and solution-design reviews.
Analyze current-state and future-state business and IT processes.
Translate business and IT requirements into Planisware functional designs and configuration specifications.
Recommend best-practice solutions using standard Planisware capabilities where possible.
Configure Planisware modules, workflows, forms, views, dashboards, reports, and portfolio structures.
Configure project lifecycle, stage-gate, resource management, demand management, financial planning, and governance processes.
Support setup and maintenance of user roles, permissions, and security configurations.
Collaborate with implementation partners, technical architects, and developers on complex solution requirements.
Identify opportunities to simplify and standardize portfolio and project management processes.
Recommend enhancements to reporting, governance, forecasting, and decision-making capabilities.
Drive continuous improvement initiatives across business and IT functions using Planisware.
Support implementation of enterprise standards and best practices.
Develop test scenarios and validate configured solutions.
Support system integration testing, user acceptance testing, and release validation.
Document configuration changes and release impacts.
Assist with deployment planning and production readiness.
Design and maintain dashboards, reports, KPIs, and executive scorecards.
Support portfolio, financial, and resource-planning reporting requirements.
Help users leverage Planisware reporting capabilities for decision support.
Develop user documentation, job aids, training materials, and standard operating procedures.
Conduct end-user training and knowledge-transfer sessions.
Provide functional support and troubleshooting assistance.
Partner with business and IT leaders to drive adoption and maximize platform value.
Communicate effectively with technical and non-technical audiences and support governance reviews, roadmap planning, and enhancement prioritization.
Collaborate with the Planisware Center of Excellence and implementation partners.