Systems Engineer -Tier 3
About The Position
Apogee is seeking a highly skilled Systems Engineer (Tier 3) to support the Executive Airlift Communications Network (EACN), which provides Command, Control, and Communications (C3) services for critical U.S. Government missions through Air-to-Global Information Grid (GIG) Gateways and a Systems Integration Lab (SIL). The engineer will provide network design, architecture, and engineering services to maintain reliable voice, video, and data connectivity for U.S. Senior Leaders aboard specially equipped executive aircraft. The role may expand to support additional aircraft and ground forces in the Mobility Air Forces (MAF) mission set, and includes ServiceNow development, incident response, and data analysis support for the 89th Airlift Wing's Government Security Operations Center (GSOC). This is a full-time, on-site position at Joint Base Lewis-McChord (JBLM), in McChord, Washington. The position is contingent upon contract award, and 10% travel may be required.
Requirements
- Must be a U.S. citizen.
- Must have and be able to maintain a TS/SCI clearance.
- Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, Systems Engineering, or a related technical field.
- 6–8 years of progressive experience in systems or network engineering, including at least 2–3 years in senior/Tier 3 escalation support.
- Experience supporting GIG, DISA, or DoD enterprise network environments.
- Hands-on experience with routing and switching platforms such as Cisco or Juniper.
- Experience with TCP/IP, BGP, OSPF, and MPLS network protocols.
- Experience integrating voice, video, and data, including VoIP and VTC systems.
Nice To Haves
- Experience with network design, architecture, and engineering for satellite, airborne, or other specialized communications systems.
- Advanced certifications such as CCNP, CCIE, CISSP, or equivalent.
- ServiceNow Certified System Administrator (CSA) or ServiceNow development certification.
- Prior experience supporting executive airlift, special air mission (SAM), or senior leader communications programs.
- Experience with Mobility Air Forces (MAF) systems and mission sets.
- Experience with satellite communications (SATCOM) systems and airborne communications architectures.
Responsibilities
- Manage and sustain the Executive Airlift Communications Network (EACN) to ensure continuous operational readiness.
- Provide engineering and technical support to three Air-to-GIG Gateways at SAFB, JBA, and JBLM, and to the Systems Integration Lab (SIL) at SAFB.
- Perform network design, architecture, and engineering tasks to provide reliable voice, video, and data services for U.S. Senior Leaders aboard specially equipped executive aircraft.
- Support potential expansion of voice, video, and data services to additional aircraft and ground forces within the Mobility Air Forces (MAF) mission set.
- Provide ServiceNow development and configuration support for ticketing, workflow automation, and IT service management processes.
- Support incident response for the 89th Airlift Wing's GSOC, including detection, analysis, and resolution of security and network incidents.
- Conduct data analysis to support GSOC reporting, trend identification, and operational decision-making.
- Troubleshoot and resolve complex Tier 3 network and systems issues across geographically distributed sites.
- Collaborate with government stakeholders, engineering teams, and leadership to keep mission-critical communications systems operational.
- Document system configurations, network architecture, standard operating procedures, and engineering changes.
- Participate in system upgrades, lifecycle refresh planning, and integration testing within the SIL environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
