Tier 2/3 Systems Engineer

Comtech Systems Inc•Gaithersburg, MD

5d•$60,000 - $75,000•Onsite

About The Position

ComTech Systems is seeking a Tier 2/3 Systems Engineer to join its growing team in Gaithersburg, Maryland. This in-office role supports SMB client environments and includes travel to local client sites. The engineer serves as an escalation resource for advanced IT and voice issues, executes technical projects, and contributes to continuous improvement across service operations. Experience with VoIP platforms, Microsoft technologies, networking, and cloud solutions is essential. ComTech Systems is a family-owned, full-service provider of voice and IT solutions to SMB organizations. It is an independently owned company based in Gaithersburg, Maryland, and is not affiliated with Comtech Telecommunications Corp. The company values respect, service excellence, growth and education, team-oriented collaboration, accountability, and innovation. Its mission is to provide customized IT solutions through knowledgeable and dedicated professionals to improve clients’ efficiency, security, and profitability. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., with a one-hour lunch break. Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required. Compensation is $60,000–$75,000 annually, based on experience, certifications, and qualifications.

Requirements

At least 3 years of IT support experience, preferably supporting SMBs in an MSP environment.
Strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies.
Experience supporting switches, wireless networks, VPNs, virtualization platforms, and endpoint security solutions.
Ability to resolve escalated technical issues and manage multiple priorities effectively.
Excellent communication, customer service, and organizational skills.
Self-motivated, dependable, team-oriented, and calm under pressure.
Ability to document processes and communicate technical concepts effectively.
Professional, discreet, and committed to accountability and continuous improvement.
Ability to work in the office and travel to local client sites.

Nice To Haves

MSP and ConnectWise experience.
Experience supporting Zultys, Metaswitch, or Netsapiens VoIP platforms.
Experience with WatchGuard security solutions, Ubiquiti networking, and AI-powered business tools.
Relevant technical certifications, such as Microsoft, CompTIA, Cisco, or cybersecurity certifications.

Responsibilities

Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues.
Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions.
Perform upgrades, migrations, deployments, and project work.
Diagnose root causes and implement long-term solutions.
Assist with technical planning, recommendations, and client projects.
Provide guidance to Tier 1 technicians.
Perform onsite support and installations as needed.
Maintain accurate ticket notes, time entries, and documentation.
Participate in after-hours maintenance and on-call support as needed.
Log detailed activities, track calls and requests using ticketing software, and maintain historical records related to problem documentation and resolution.
Assist colleagues as necessary.