Systems Engineer 2

Oracle • Prescott, AZ

4d • Onsite

About The Position

As a member of the Technology Team in Prescott, Arizona, the Systems Engineer provides onsite and first-level phone and in-person technical support to clinicians, operational staff, internal employees, and support partners. The role focuses on installing, configuring, maintaining, and troubleshooting desktops, laptops, mobile devices, operating systems, business applications, peripherals, telecommunications, and basic network connectivity.

Responsibilities include workstation provisioning, imaging, deployment, software upgrades, patching, user access administration, and telecommunications moves, adds, and changes. The engineer performs routine systems administration, monitors system performance, supports backups and recovery activities, and resolves standard technical incidents. Working with minimal to moderate guidance, the engineer documents resolutions, escalates complex issues, and collaborates with cross-functional teams to maintain service reliability.

In this patient-centered healthcare environment, the engineer delivers customer service with empathy, urgency, and professionalism, helping clinicians and caregivers maintain safe, efficient, and high-quality patient care. The role may also support cloud infrastructure and automation work with guidance.

Requirements

• Relevant experience in computer network administration, database management, systems architecture, systems administration, or a related technical field; alternatively, a bachelor's degree in Information Technology, Computer Science, Engineering, or a related field and at least 1 year of relevant experience in one of those technical fields.
• Experience supporting desktops, laptops, operating systems, business applications, and end-user computing environments.
• Knowledge of workstation installation, configuration, imaging, software updates, network connectivity, and telecommunications.
• Ability to troubleshoot technical issues, document resolutions, and coordinate escalations.
• Strong customer service, communication, and problem-solving skills.

Nice To Haves

• Bachelor's degree in a related technical field with at least 2 years of relevant experience.
• Master's degree in Information Technology, Computer Science, Engineering, or a related field.
• Familiarity with IT service management and ticketing systems.
• Healthcare IT support experience.

Responsibilities

• Install, configure, image, deploy, upgrade, and maintain desktops, laptops, mobile devices, servers, and related software.
• Maintain operating systems, support internal business applications and middleware, and monitor system performance, capacity, and application health.
• Support workstation connectivity, printers, peripherals, hardware provisioning, backups, and telecommunications moves, adds, and changes.
• Administer user access privileges, monitor access activity, and assist with identity-related issues.
• Monitor batch processing, support job configurations and dependencies, and escalate processing issues.
• Maintain secure computing environments, monitor security anomalies, and implement scheduled or emergency patches and updates.
• Implement guided improvements to system performance, reliability, and security.
• Support incident identification, investigation, escalation, and resolution in collaboration with technical teams.
• Provide onsite and first-level phone and in-person technical support for hardware, software, applications, telecommunications, and network connectivity.
• Troubleshoot and resolve standard technical issues, manage support tickets, document resolutions, and escalate complex incidents.
• Deliver empathetic and responsive customer service to clinicians, staff, and operational teams.
• Support backup, restore, and disaster recovery activities, including preparedness testing.
• Communicate technical issues and resolutions clearly to technical and nontechnical users and collaborate with support partners and resolving groups.
• Maintain accurate incident records, system configurations, procedures, and operational reports.
• Collaborate with DevOps and SRE teams on infrastructure support, CI/CD activities, patching, and upgrades with guidance.
• Troubleshoot standard automation tools, agents, integrations, and cloud-related support issues.
• Track timelines with minimal supervision and complete work in a timely manner in alignment with project requirements.
• Prioritize and adjust work as resources or timelines change, with some guidance.
• Collaborate within a team, listen actively, and ask questions to understand expectations and achieve shared objectives.
• Identify and address issues, escalating problems to senior staff as needed and following standard procedures.
• Compile and review information from multiple sources to troubleshoot standard and non-standard errors.
• Seek opportunities to gain knowledge and learn skills and tools aligned with industry trends and best practices; use feedback and training to improve.
• Implement directed updates to processes, protocols, and workflows and contribute ideas for future process improvements.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability.
• Life insurance and AD&D.
• Supplemental life insurance for employees, spouses, and children.
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Flexible or accrued vacation, depending on eligibility and position; accrual varies by hours worked and length of employment.
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshed annually, with unused hours carrying over up to a 112-hour maximum.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal benefits.
• Voluntary auto, homeowner, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level