Systems Coordinator

Wheda•Madison, WI

2d•Hybrid

About The Position

WHEDA is seeking a Systems Coordinator to join our IT team in our Madison office. The position of Systems Coordinator is responsible for second tier support in maintaining, troubleshooting and problem solving for all Server, Network, Desktop and Telephone Systems. WHEDA serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or a related field AND 2 years of experience in troubleshooting and maintaining computer systems and networks; OR equivalent combination of education and experience
Valid Driver’s License
Computer environment, testing, and system administration
Strong customer service skills
Working knowledge of voice, data, and video equipment
Working knowledge with computer platforms and applicable operating system functionality
Strong adherence to confidentiality in working with clients and vendors
Attention to detail, and ability to troubleshoot for process improvement
Excellent verbal and written communication skills, specifically to train and provide technical documentation as needed
Problem solving skills and ability to work under pressure
Successful prioritizing and management of work projects

Responsibilities

Responsible for day-to-day operations of the Network/Server, Desktop and Telephone environment.
Provides secondary support to the Server, Network and Desktop Administrators, in troubleshooting and meeting business unit needs.
Provides hardware and software problem resolution related to networks, servers, printers, telecommunications, and operating systems.
Serves as back-up or next level support (beyond Help Desk) and determines when additional and higher level of support is required.
Performs system administration activities for applicable systems and data. Including setting up user security, applicable system, and security patching, maintaining, and monitoring data integrity, integrating assigned applications with other applications and systems, maintaining contracts with outside vendors, and defining reporting and alerting requirements.
Trains internal staff and customers on the use of systems, following approved WHEDA security standards, policies, and guidelines, and assisting with configuration of systems.
Implements necessary changes to systems, applications, and information as requested in accordance with IT security policies, standards, and guidelines.
Assists with project management activities, including research and development regarding certain technologies; may test, analyze, and make recommendations based on findings.
Recommends hardware and software configurations or enhancements to ensure optimum performance and capability of networks, servers, and desktops to meet user needs; ensuring system configurations conforms to Authority standards.
Performs or assists with other organization needs as requested or required.