Quality Systems Coordinator

thyssenkrupp Materials NA•Kennesaw, GA

9d•Onsite

About The Position

Assist in the implementation and maintenance of the company’s Quality Management System (QMS). Manage customer and vendor return processes, while serving as a key point of contact for customer quality-related inquiries and issues. Promote a culture of quality, support customer satisfaction, and drive continuous improvement of branch products, processes, and services.

Requirements

High school diploma or GED (post-secondary education preferred)
2+ years of experience in quality systems or manufacturing
Experience with ISO 9001 and/or AS9100/AS9120
Experience with root cause analysis and corrective actions
Experience handling customer quality issues or complaints
Strong communication and organizational skills
Proficiency in Microsoft Office
Strong safety mindset

Nice To Haves

Internal Auditor certification
ASQ CQE or Six Sigma Green Belt
Customer-facing quality experience
Manufacturing or distribution industry experience

Responsibilities

Assist in the implementation, maintenance, and continuous improvement of the Quality Management System (QMS).
Perform internal quality audits and support external audits (customer, registrar, and compliance audits).
Serve as a primary point of contact for customer quality concerns, complaints, and returns.
Investigate customer and vendor returns, including root cause analysis and resolution communication.
Communicate findings and corrective actions clearly to customers and stakeholders.
Lead or support root cause investigations and corrective/preventive actions (CAPA).
Support Lean initiatives and continuous improvement activities.
Document and track quality issues, audit results, and corrective actions.
Maintain visual management boards and quality documentation.
Work safely on warehouse floor around machinery and follow all safety protocols.