Systems Configuration Analyst - Electronic Health Record (EHR)

HealthRIGHT 360•San Francisco, CA

3d•Hybrid

About The Position

The EHR Configuration Analyst will support the configuration, maintenance, and optimization of EHR systems, including Welligent and Epic, in accordance with county regulations and organizational Compliance guidelines. The role will focus on making configuration changes that support program operations, regulatory requirements, quality improvement, and end-user efficiency. This is an excellent intermediate-level opportunity, with room to grow, for candidates interested in a career in nonprofit health IT, healthcare administration, or clinical systems support.

Requirements

2+ years experience with EHR/EMR or CMS Systems (Welligent and/or Epic preferred)
1+ years of systems troubleshooting and/or configuration experience
High School diploma/GED required
Think and act strategically around process and efficiency
Maintain a positive work atmosphere with a culture of respect for others
Confidence in learning new systems and a desire to tackle problems when they arise
Aptitude for multi-tasking and juggling concurrent projects following through to completion
Critical thinking and strong problem-solving skills
Strong initiative, enthusiasm, and willingness to pitch in whenever needed
Communicate clearly to the EHR and clinical teams and provide support as needed
Desire to be on a supportive, community-focused team that prioritizes providing high quality of work, accountability, and follow-through
Exceptional time management capability, organizational skills, and attention to detail
Ability to take time to listen and truly consider new ideas, challenging viewpoints, and suggestions
Proficiency in Microsoft and Office applications (Word, Excel, Outlook, etc.)

Nice To Haves

Problem-solver with attention to detail
Enjoys organization, trouble shooting and learning new systems
Thrives working in a fast-paced, team environment that values building and maintaining a positive and collaborative work culture
Supportive team that encourages embracing strengths and areas of growth
Organized, thorough, able to approach problems from different directions, enjoy diving to the details, while never losing site of the larger picture, self-directed, able to prioritize, and comfortable adjusting to competing priorities
Systems thinker who enjoys working with multiple stakeholders to translate operational and clinical requirements into effective EHR configurations and workflows
Interest in developing deeper technical expertise in EHR configuration and support

Responsibilities

Configure, build, and maintain Welligent EHR components, including forms, assessments, screening tools, templates, and related workflows, in accordance with program requirements and Compliance standards
Update and maintain Welligent configuration documentation, reference materials, and internal knowledge resources
Test and validate Welligent configuration changes and system functionality, including regression testing following updates
Assist with troubleshooting Welligent configuration-related issues and provide support for post-change stabilization
Support Welligent-related service desk requests within assigned scope
Ensure Welligent configurations align with county, state, and organizational regulatory requirements
Assist in the development, implementation, and maintenance of other Welligent system applications as needed
Build and update Epic components such as forms, navigators, templates, questionnaires, preference lists, and other configuration components
Learn and apply Epic configuration standards and best practices while translating defined operational or clinical requirements into system build changes
Participate in testing activities related to Epic configuration for system updates and enhancements
Help validate Epic configuration changes and identify potential issues prior to release
Assist with maintaining Epic configuration documentation, including build notes, workflow descriptions, and internal reference materials
Assist with configuration and maintenance of assigned Epic application modules under the guidance of Epic Support analysts
Follow established processes to ensure Epic configurations align with operational best practices, organizational policies and procedures, and Compliance standards
Organize and maintain EHR-related electronic documentation, including configuration references, forms, and historical records
Convert and manage documentation in accessible formats (e.g., PDFs) to support staff access across multiple modalities
Collaborate with cross-functional teams to gather requirements and communicate configuration updates
Effectively engage with a remote team and work independently in a predominantly remote environment
Perform all job duties in compliance with local, state, and federal regulations, organizational policies, and IT and Compliance guidelines
Perform other related duties as assigned