Systems Application & Communications Coordinator

Kohler Co.•Kohler, WI

25d•$21 - $31•Onsite

About The Position

The Systems Application & Communications Coordinator provides administrative and systems support to Kohler Hospitality’s Food & Beverage division. The role coordinates communications, maintains business applications, organizes operational information, and supports established workflows. It helps align outlets through accurate data entry, timely reporting, documentation, scheduling support, and follow-through on revenue, training, safety, and compliance priorities. Serving as a link between field operations and leadership, the coordinator turns information into clear communications, reliable reporting, timely follow-through, and continuous process improvement. The position supports operational communications and meetings; Food & Beverage applications, forecasting, reservations, and menu engineering; administrative and financial workflows; menu changes, entertainment, and events; training, documentation, and culture initiatives; and operational analytics and regulatory compliance. It also provides direct administrative and coordination support to the Senior Director of Food & Beverage and partners on initiatives to improve efficiency, guest experience, revenue performance, and profitability.

Requirements

A bachelor’s degree is preferred; an equivalent combination of hospitality or operational experience, including three or more years of relevant experience, will be considered.
Strong organizational and time-management skills, with exceptional attention to detail.
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
Strong written and verbal communication skills and the ability to present information clearly and professionally.
Demonstrated initiative, curiosity, sound judgment, and a continuous-improvement mindset.
Flexibility to support seasonal and weekend business needs, as required.
Must be authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

Basic knowledge of artificial intelligence tools, including Microsoft Copilot.
Experience with operational systems such as point-of-sale, inventory, reservation, or menu-management platforms.

Responsibilities

Compile, format, and distribute weekly Food & Beverage communications, including weekend operational summaries, event updates, and other time-sensitive information.
Prepare and maintain leadership communications that capture priorities, decisions, action items, owners, and follow-up requirements.
Attend and document DESIGN, BEO, and resume meetings; track attendance, decisions, and required follow-up.
Coordinate bimonthly REO meetings and support alignment of restaurant buyout calendars across the portfolio.
Maintain current hours of operation for Food & Beverage outlets across internal and guest-facing channels.
Administer and support Food & Beverage systems, including InfoGenesis and EATEC, to maintain accurate menu programming, pricing, data integrity, and system functionality.
Maintain sales and labor forecasting tools for business planning, scheduling, and operational decision-making.
Analyze reservation data for opportunities related to pacing, demand patterns, seating inventory, and capacity utilization.
Support TRevPAR growth by monitoring reservation availability, seating configurations, and service pacing in ResDiary or future reservation platforms, and completing approved adjustments to increase sales and outlet productivity.
Support menu-engineering initiatives through data organization, reporting, analysis, and system updates.
Provide administrative and coordination support to the Senior Director of Food & Beverage, including communications, meeting materials, reports, scheduling, follow-up, and special projects.
Coordinate TAC deposit tracking, Stripe refund processing, and invoice support.
Coordinate procurement of cash recycler supplies, office materials, and other routine operational needs.
Maintain and distribute the monthly buyout calendar for leadership and operational teams.
Coordinate menu updates and implementation according to the established menu-change process.
Coordinate live entertainment programming across Kohler Hospitality locations.
Provide administrative support for Food & Wine events, including contracting, documentation, scheduling, and execution readiness.
Support event logistics and program execution.
Develop, organize, and maintain training resources, including standard operating procedures, reference materials, and training videos.
Coordinate Training Tuesday and Wine Wednesday learning initiatives.
Coordinate the rollout and tracking of approved food-safety and allergen-awareness coursework beginning in Q4 2026 and continuing through 2027.
Administer the Kitchen IQ safety-tracking system and maintain training records, compliance documentation, completion status, and follow-up reporting.
Support team recognition programs, including Manager of the Quarter and milestone celebrations, as well as culture-building programs and special initiatives.
Conduct competitive pricing analysis for Woodlake Market and other outlets, identifying pricing opportunities and supporting a defined mix of 25–50 traffic-driving items.
Own licensing and regulatory compliance across Kohler Hospitality properties, including liquor, tobacco, and retail permitting requirements.
Partner on cross-functional initiatives to improve efficiency, guest experience, revenue performance, and profitability across the Food & Beverage portfolio.