Systems and Process Specialist

Jewish Family & Career Services of Atlanta•Dunwoody, GA

11d•Onsite

About The Position

Jewish Family & Career Services of Atlanta (JF&CS) is seeking a thoughtful, hands-on Systems and Process Specialist to help our staff use technology more effectively, improve how work gets done, and make better use of data. With a 125-year history of supporting individuals and families of all faiths, JF&CS provides essential services across more than 25 programs. Behind that work are systems, processes, forms, reports, and data that need to work reliably for the people who depend on them. The north star for this role is simple: make it easier for our staff to do their best work. This role blends technical skill with problem-solving, communication, and relationship-building. You will need to understand both the system and the people using it. Success will not be measured by how much technology you introduce, but by whether that technology helps JF&CS work more effectively.

Requirements

At least two years of experience in CRM administration, systems support, or a technology-focused process improvement role
Hands-on experience building or maintaining forms, workflows, or automations using Salesforce Flow, FormTitan, Formstack, Jotform, or a comparable platform
Experience documenting, evaluating, or improving business or technical processes
Experience providing technical support, training, or guidance to users
Strong problem-solving, communication, and organizational skills
The ability to translate staff needs into practical technology solutions
A bachelor’s degree in information technology, business systems, computer science, or a related field, or an equivalent combination of education and relevant experience

Nice To Haves

Salesforce Administrator certification
Experience with Salesforce Flow, Power Automate, Zapier, or similar automation tools
Familiarity with AI-assisted productivity tools such as ChatGPT or Claude
Experience in a nonprofit, healthcare, social services, or human services organization

Responsibilities

Partner with teams across JF&CS to understand and document how work gets done
Identify bottlenecks, repetitive tasks, and processes that are harder than they need to be
Recommend practical improvements based on staff needs and agency priorities
Build, test, and maintain workflows, forms, and automations using tools such as Salesforce Flow, Power Automate, and online form builders
Document workflows so that systems and processes remain understandable and sustainable
Support the ongoing administration and improvement of Salesforce and related systems
Assist with user management, permissions, system configuration, and routine maintenance
Monitor integrations and automations to help ensure that information moves accurately between systems
Troubleshoot issues and work with staff or outside partners to resolve them
Test new features, configurations, and automations before deployment
Improve the accuracy and reliability of agency data through validation, deduplication, and regular review
Audit reports, dashboards, and program data for accuracy and consistency
Support the development and refinement of reports and dashboards for program and leadership use
Support the collection and maintenance of demographic, service, and program data
Help establish clear practices for how important data is entered, maintained, and used
Create clear, useful training materials, tutorials, and system documentation
Conduct onboarding and ongoing training for staff
Provide responsive user support and troubleshoot day-to-day issues
Explain technical information in plain English
Reinforce good practices and help staff become more confident using agency systems
Listen to user feedback and use it to improve tools, processes, and training