Systems Analyst

Department of Administrative and Financial Services•Augusta, GA

20h•Hybrid

About The Position

The application development team within the Maine Office of Information Technology (MaineIT) is seeking a highly motivated Systems Analyst. The selected candidate will have the opportunity to work with our statewide learning management system, which will be used by all departments in Maine State government. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus , ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. Hybrid Work Opportunity – The employee in this position currently has the opportunity to work from home as much as 90% of the time. WHAT IS IN IT FOR YOU? An opportunity to have fun, learn and develop new skills, and work with HIGHLY TALENTED team members and business partners !! This is your chance to help create, modernize, enhance, and support business-critical systems for DAFS and its agencies. Specifically, you will work closely with department and agency users and MaineIT staff in supporting the enterprise learning management system. You will be expected to conduct advanced analysis in support of business and learning objectives, solve problems, define requirements, develop strategies, perform outreach activities, and work with vendors to build and maintain complex application programs. You’ll be challenged every day with new and exciting opportunities, while contributing to the agencies’ business objectives.

Requirements

Knowledge of all phases of the software development life cycle, as well as the project development cycle
Strong oral and written communication skills, including the ability to write clearly and effectively at a level appropriate to the target audience, which will include business users, senior business managers, project managers, and all levels of IT support and management.
Ability to work as a member of a team consisting of onsite and remote technical resources.
Must be comfortable working directly with end-user community to capture, refine, and verify business requirements, translate those requirements into technical tasks, and implement them into application processes.
Must be able to accomplish tasks in a timely manner with limited supervision.
Desire and commitment to a high level of support to the customer, establishing and maintaining positive and effective relationships.
A four (4) year combination of higher level programming and or systems analysis and design experience.
A Master's Degree from an accredited educational institution in Computer Science may be substituted for two (2) years of programming experience.

Nice To Haves

Learning Management System administration experience
Python experience is preferred

Responsibilities

Perform analysis and documentation of business and system processes, specifically as it relates to their learning management needs and solutions.
Design technical solutions to business needs, understand current functionality to address those needs, and work with the application vendor to implement solutions.
Work with various departments, bureaus, and agencies through the onboarding process and support them once they are in production.
Work with other technical teams in MaineIT and our vendors in all phases of the SDLC, including Requirements Definition and Documentation, Systems Analysis and Design, Change Management Documentation, System Integration, User Acceptance Testing and Deployment Coordination.
Provide critical technical support and subject matter expertise for the enterprise learning management system as well as other applications supported on behalf of the DAFS agencies.
Troubleshoot issues with applications throughout the SDLC including production support.
Analyze the details of interfaces in systems, cataloging both the data elements and mode of transmission.
Identify gaps in current application systems capabilities, collaborate on solutions, understand specifications, and work with vendors and business partners, from concept through production implementation of a user/team-accepted solution.
Produce process flows, training materials, and documentation.
Manage assigned projects and resources within a matrix environment.
Work with vendors to ensure Agencies are receiving services they have contracted.
Work with various MaineIT teams including Enterprise Architecture, Security, Accessibility, technical services teams, and Project Management.
Work with IT Procurement and agencies on contracts, statements of work, and Request for Proposals (RFPs).
The position will also serve as one of the Technical Assessment team members as scribe and/or IT Staff for DAFS agencies during RFP evaluations.

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness.