Systems Analyst

City of Tucson • Tucson, AZ

9h • $32 - $48 • Onsite

About The Position

The Systems Analyst position at the City of Tucson’s Information Technology (IT) Department is responsible for developing and programming system operations to address business challenges while facilitating product installation, seamless integration and efficient data management. This position ensures application security, reliability, optimal performance and data integrity to support key business functions. Work is performed under the supervision of the Information Technology Manager. This position does not supervise.

Requirements

• Bachelor's degree
• Three (3) years of relevant experience
• A valid and unrestricted driver’s license with two (2) years of licensed driving is required.
• Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Nice To Haves

• Hands-on experience with programming, scripting languages, PowerShell or automated deployments and API integrations (Rest/SOAP).
• Expertise in data transformation techniques (ETL) and system integration strategies.
• Experience with customer relationship management in a collaborative and results-driven environment.
• Understanding of the software development lifecycle (SDLC), including Agile and Waterfall methodologies.
• Experience integrating with or reporting from various databases (such as SQL).
• Experience working with large-scale IT solutions, government contracting, Public Safety or directly supporting emergency services or military.

Responsibilities

• Configures and maintains application configuration, including security settings using role- and user-based models, ensuring adherence to department guidelines and access controls.
• Conducts security testing, enforces governance models and applies secure configuration management practices.
• Designs and integrates architecture solutions based on business requirements, selecting appropriate tools and technologies that align with organizational standards.
• Develops, implements and maintains system integrations and custom middleware to facilitate efficient data exchange.
• Collaborates with stakeholders to analyze business processes, break down complex needs into detailed system requirements and assess the impact of proposed changes on existing systems and stakeholders.
• Investigates root causes of system issues and implements corrective actions.
• Coordinates and participates in the installation and upgrade of system components, applying enhancements to enable new functionality and improve business processes.
• Optimizes application performance and addresses integration-related issues using monitoring tools and procedures.
• Reviews, prioritizes and classifies service incidents and requests based on urgency and impact, collaborating with relevant teams to resolve complex issues efficiently.
• Designs and executes comprehensive test plans, including unit, integration and regression testing, to validate system changes and ensure functionality.
• Troubleshoots issues identified during testing phases and proposes mitigation strategies.
• Creates and maintains detailed documentation for application systems, including architecture, configurations, workflows and security measures.
• Updates knowledge bases with solutions to common issues and ensures stakeholders and vendors have access to relevant information.
• Performs all other duties and tasks as assigned.

Benefits

• medical, dental, vision, life, disability, and FSA coverage
• pension plan
• optional Roth and pretax deferred compensation savings
• 38 paid days off in the first year of employment
• twelve weeks of paid parental leave
• paid tuition reimbursement
• student loan repayment
• off- and on-the-job training
• opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level