System Analyst

Gateway Regional Medical Center • Granite City, IL

30d • Onsite

About The Position

Gateway Regional Medical Center is seeking a Systems Analyst to support and maintain information systems across the hospital and satellite locations. The role supports computers, applications, servers, networks, and related IT infrastructure, helping ensure reliable, secure systems for patient care. The Systems Analyst troubleshoots technical issues, performs installations and upgrades, maintains system security and integrity, and assists employees with technology needs. The ideal candidate is technically skilled, customer-focused, dependable, able to work independently, and collaborative across the organization.

This is a full-time, exempt position in the Information Technology department, based in Granite City, Illinois. The position reports to the Manager of MIS/IT and follows standard business hours, with participation in an on-call rotation approximately one week per month. Occasional evening, night, or weekend availability may be required for upgrades, downtime, or emergency support. Travel to off-site clinics and organizational locations is required as needed.

Requirements

• Associate's degree in Information Technology or a related field, or an equivalent combination of education, IT certifications, and relevant experience.
• At least two years of experience in IT support, systems administration, or a related field.
• Experience supporting end-user computing environments, including computers, servers, and applications.
• Working knowledge of Windows operating systems, Microsoft Office, Active Directory, computer hardware, software, and networking concepts.
• Demonstrated ability to troubleshoot hardware, software, and application issues.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently with limited supervision and manage competing priorities.
• Willingness to participate in an on-call rotation.

Nice To Haves

• Experience working in a hospital or healthcare IT environment.
• Experience supporting EMR systems, such as Medhost or similar platforms.
• Industry certifications such as CompTIA, Microsoft, or network-related certifications.
• Experience with system installations, upgrades, patch management, and software updates.
• Familiarity with telecommunications systems and network support.
• Experience supporting multiple locations or facilities.

Responsibilities

• Provide technical support for computer hardware, software, applications, and network systems.
• Install, configure, maintain, and troubleshoot computer systems and applications.
• Perform system upgrades, software patches, and updates as needed.
• Support Active Directory, user account creation and deactivation, password resets, and access management.
• Troubleshoot and resolve end-user issues involving computers, peripherals, applications, and related systems.
• Support electronic medical record (EMR) systems and hospital applications as assigned.
• Assist with server maintenance, network troubleshooting, telecommunications issues, and other IT infrastructure needs.
• Monitor system performance and help maintain system stability, security, and data integrity.
• Maintain accurate system documentation, configuration records, and incident resolution notes.
• Provide technical guidance, training, and support to employees with varying levels of technical experience.
• Travel to off-site clinics and organizational locations as needed to provide technical support and install equipment.
• Respond effectively to urgent technical issues and system outages.
• Participate in the required on-call rotation, approximately one week per month.
• Maintain confidentiality of patient and organizational information and comply with applicable HIPAA requirements.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with a 1% employer match and vesting after five years
• Paid time off, including accrued vacation and mental health/sick time
• Illinois paid leave in accordance with applicable policy and state requirements
• Paid floating holiday for eligible full-time employees
• Employee Assistance Program (EAP)
• Professional growth opportunities to develop technical skills and expand experience

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree